Summary
Overview
Work History
Education
Skills
Timeline
Generic
GINA DIZONNO

GINA DIZONNO

Lockport,IL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Managed Service Coordinator

Andromeda Technology Solutions
11.2022 - Current
  • Communicated with clients and service providers to provide updates on work progress.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Maintained accurate records.
  • Managed and coordinated service teams to achieve successful completion of service projects.
  • Participated in meetings and discussions with internal and external stakeholders to discuss KPIs and strategies for successful completion of service projects.
  • Prepared reports on service performance metrics and key indicators for management review.
  • Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
  • Established and maintained service schedules for several projects to help plan organize workload.
  • Developed and implemented training programs for service personnel to improve individual capabilities and enhance team performance.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Devised and implemented processes and procedures to streamline operations.
  • Assessed customer needs and developed solutions to meet needs.

Recruitment Consultant

Stivers Staffing Services
09.2022 - 10.2022
  • Operated and maintained applicant tracking and candidate management systems.
  • Hired employees and initiated new hire paperwork process.
  • Conducted background checks, reference checks and other pre-employment screenings, identifying candidates to meet hiring criteria.
  • Identified and sourced qualified candidates for open positions to meet organizational needs.
  • Screened and interviewed candidates to evaluate potential employees' qualifications.
  • Developed and posted job descriptions to various platforms to communicate open position requirements to potential candidates.
  • Coordinated and scheduled interviews for candidates and hiring managers to meet in person or online at mutually convenient times.
  • Negotiated offers and closed deals to finalize recruitment process and secure best talent.
  • Created recruitment marketing campaigns to attract and engage potential candidates.
  • Tracked recruitment metrics and reported on progress to evaluate recruitment effort success.
  • Assessed and recommended top candidates to hiring managers to provide qualified employees to fill open positions.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Assisted with writing job postings and job descriptions for boards.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Managed recruitment process to keep candidates informed about application status and meet organizational recruitment goals.
  • Networked and built relationships with potential candidates and industry professionals to identify potential candidates, stay informed about industry trends and gain insight into skills and qualifications in demand.

Customer Account Manager

S&S Activewear
08.2021 - 09.2022
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Communicated with approximately 80 clients daily to understand needs and explain product value.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Maintained current knowledge of evolving changes in marketplace.

General Manager

The Wine Thief Bistro
05.2021 - 08.2021
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Assistant General Manager

Milk Money Brewing
09.2020 - 05.2021
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Resolved problems promptly to elevate customer approval.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Collaborated with other departments to establish productive and timely completion of projects.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

General Manager

Arrowhead Ales Brewing Company
03.2016 - 09.2020
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Shift Leader/Employee Training Coordinator

The Brass Tap
11.2014 - 03.2016
  • Developed training programs using classes and instructional methods to support long-term employee development and performance objectives.
  • Created and maintained detailed training records and reports for management review.
  • Produced training manuals, presentations and resources for enhanced learning.
  • Provided coaching and mentoring to employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Developed and implemented new processes and procedures to streamline operations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
  • Compiled product and customer data to generate informed profit projections.
  • Planned and executed marketing campaigns to target groups, areas and wider community.

Education

No Degree - Law Enforcement And Justice Administration

Western Illinois University
Macomb, IL

No Degree - Business Management

Moraine Valley Community College
Palos Hills, IL

High School Diploma -

Oak Forest High School
Oak Forest
05.2007

Skills

  • Workforce Management
  • Business Development
  • Performance Management
  • Staff Development
  • Data Entry
  • Client Relations
  • Applicant Interviewing
  • Personnel Management
  • Human Resources Support
  • Employee Hiring
  • Data Analysis
  • New Hire Onboarding

Timeline

Managed Service Coordinator

Andromeda Technology Solutions
11.2022 - Current

Recruitment Consultant

Stivers Staffing Services
09.2022 - 10.2022

Customer Account Manager

S&S Activewear
08.2021 - 09.2022

General Manager

The Wine Thief Bistro
05.2021 - 08.2021

Assistant General Manager

Milk Money Brewing
09.2020 - 05.2021

General Manager

Arrowhead Ales Brewing Company
03.2016 - 09.2020

Shift Leader/Employee Training Coordinator

The Brass Tap
11.2014 - 03.2016

No Degree - Law Enforcement And Justice Administration

Western Illinois University

No Degree - Business Management

Moraine Valley Community College

High School Diploma -

Oak Forest High School

Similar Profiles

CREATE PROFILE
GINA DIZONNO