Gina Dobsch

Provide tactical analysis to client businesses, insurance units, through referral management. Develop and deliver reports to support investigation and case management activities. Perform data quality reviews, and work with investigation resources to perform updates and prevent fraud. Work with investigators to resolve problems in the case management systems. Analyze and interpret large data sets, and undertake predictive analysis based on historical and current data to produce fraud trending reports and other issues that create a risk to the company, its employees, shareholders, assets, and clients. Act within the team, including leading training sessions. Acting as the SME for the team. Working with state Medicaid programs.

Subject Matter Expert (SME) on all aspects of HR. Using HRIS and HRMS to source data. Provided staffing to meet long- and short-term goals. Training of all staff, recruiting, payroll, accounts payable, accounts receivable, and sales. Providing solutions, elite customer service, while coaching and mentoring a team of 25 in home healthcare. All aspects of HR, onboarding, and goal setting. Fostered a teamwork environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind the branch’s employee retention rate of 89% within an industry where high turnover is the norm.

Negotiated contracts and closed agreements to maximize profits. Developed trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
Ensured the timely and successful delivery of our solutions according to customer needs and objectives. Clearly communicate the progress of monthly and quarterly initiatives to internal and external stakeholders. Developed new business with existing clients and identified areas of improvement to meet sales quotas. Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts). Prepare reports on account status. Collaborate with the sales team to identify and grow opportunities within the territory.
Assist with challenging client requests or issue escalations as needed.

Managed a broad range of HR functions, including training, payroll, and HRMS database administration, benefit enrollment and co-administration, HR policy and process improvement development, employee onboarding, and compliance management.
Sourced, interviewed, and evaluated candidates to ensure the best fit for each organization, using ATS data tracking systems.
Payroll
Participated in team-oriented projects to increase sales and customer base.
Established relationships with human resource recruiters and employers seeking qualified job applicants.
Interact with external human resource departments to verify candidates' employment histories and references.
Utilized several types of resources for identifying potential candidates, such as cold calling, job sites, and an internal database.
Advocated straightforward communication between management and staff to ensure professional relationships proceeded positively and productively.
Facilitated training sessions for new and existing personnel, organized orientation, communication, sexual harassment, and OSHA training.
Provided excellence in performance and team building.

Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings, and retention.
Review and approve overdrafts, check for cashing, and answer questions on accounts, loans, and statements.
Prepare credit and financial information to streamline loan processing for mortgage, installment, and discount loan transactions; prepare loan worksheets for submission to loan processing for closing documents.
Assist customers during the loan and account application process, and close consumer, real estate, and mortgage loans in accordance with internal and federal policies and procedures.
Coached team members to develop sales opportunities and refer customers to designated business partners to meet branch and individual customer service, and sales goals.