Gina Doell
Martinez,CA
Summary
Dynamic and results-oriented professional with extensive experience across various customer-focused and operational roles, notably as a Business Coordinator at Mary's Massage and Spa. Excelled in fostering client relationships and streamlining processes, demonstrating a keen aptitude for technology and a talent for conflict resolution. Renowned for an outgoing personality and professional etiquette, consistently achieving positive outcomes.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Business Coordinator
Mary's Massage and Spa
- Facilitated communication with clients and team members to improve business strategy and operation as a transformative leader, motivated team with a 'can do' attitude.
- Supported commercial activity for invoicing, forecasting and commercial analysis for ongoing projects.
- Represented the company to clients, public, officials, and other external sources with understanding and an empathic nature which lead to loyalty and trust.
- Produced engaging marketing content for website narratives, blogs and social media that aligned with corporate brand strategy.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Organized and prioritized a variety of projects and multiple tasks in a effective and timely manner.
- Efficient in Millenium program; scheduling appointments, trouble-shooting, excellent phone/customer service skills & problem solver.
- Effectively set up & explain new membership contracts, received and responded to a high volume of inquiries by phone, email, & walk-ins.
- Prepared, maintained, verified, updated, revised any and all documents, brochures, records, & reports, files, and packets electronically and sending out physical documents; resolved information discrepancies.
Front Desk Manager
Baymont Inn & Suites Hotel
- Responded to customer service inquiries, both in-person and by telephone; Addressed & resolved all customer related issues in a professional, polite, & timely manner.
- Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.
- Maintained high level of service and hospitality, contributing to corporate service recognition for property.
- Checked guests in out of hotel, made reservations, and processed payments accurately.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Effectively use computer systems, software applications relevant to work performed & modern business equipment to perform a variety of work tasks.
- Set standards for quality & service, greeted and welcomed all hotel visitors with a smile.
Executive Assistant to the Director
The Avenue
- Provided historical reference by developing and utilizing filing and retrieval systems; transcribing meeting discussions, record-keeping principles & procedures.
- Communicate clearly and concisely, both orally and in writing, using appropriate English grammar & syntax.
- Answered high volume of phone calls and email inquiries.
- Conserved Directors time by reading, researching, & routing correspondence, drafting letters, documents, & records; collected and analyzed information; initiated telecommunications.
- Organized own work, set priorities, and met critical time deadlines.
- Maintained accurate and detailed records, files, & notes related to residents and client interaction, update information, investigate discrepancies and perform daily data entry.
- Preserve confidential client documentation.
Floor Manager
CA Academy of Sciences / Morrison Planetarium
- Technician for Laserium - operated special effects with star machine.
- Supervised planetarium crew for school shows and operations for Laserium in the evenings.
- Prepared deposits with accurate arithmetic calculations, reports and continued customer satisfaction as a representative for the museum.
- Accomplishments Excelled at: coaching/training staff, enthusiasm, fostering teamwork, information synthesis, interpersonal communication, proficient people management, presentation skills, and supporting diversity.
Ramp Agent
American Airlines
04.2024 - Current
Education
Associate of Arts - Social Sciences
College of Alameda
Alameda, CABachelor of Science - Biology
San Francisco State University
San Francisco, CASkills
* Human Resources certificates
* Aptitude for learning information technology tools/systems
* Efficaciously identify problems & implement solutions
* Cogently relate to diverse customers, supervisors, & peers
* Prowess in public relations, including phone & in person contact
* Known for professional etiquette & outgoing personality
* Effective communication & organizational skills
* Track record of consistently & satisfactorily completing all assignments
* Demonstrate talent for learning & utilizing new methods & strategies
* Recognized for devotion, dependability, & flexibility
* Conflict resolution skills, along with attitude, loyal, poised, & trustworthy
*Detailed oriented especially accurately gathering facts
Certification
- Stratford Career Institute - Diploma with Highest Honors in Administrative Assistant
* Dean's List and Honor Roll
- Diablo Valley College, Pleasant Hill, CA - Early Childhood Care and Education - Certificate of Achievement with Honors - Associate Teacher / Director
- Chabot College, Hayward, CA - Travel and Tourism - Graduate Certificate with Honors
- Yuba College, Yuba City, CA - Certified Child Visitation Monitor
Timeline
Ramp Agent
American Airlines
04.2024 - Current
Business Coordinator
Mary's Massage and Spa
Front Desk Manager
Baymont Inn & Suites Hotel
Executive Assistant to the Director
The Avenue
Floor Manager
CA Academy of Sciences / Morrison Planetarium
Associate of Arts - Social Sciences
College of Alameda
Bachelor of Science - Biology
San Francisco State University
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