Gina Drury
Pueblo,CO
Summary
Dynamic Professional Leader with a proven track record in operations management and staff development. Enhanced client satisfaction scores through exceptional customer support and effective team leadership. Skilled in medical record review and policy formulation, driving compliance with Federal and State regulations while fostering a culture of continuous improvement.
Self-directed with adaptability to meet changing needs within our healthcare system.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Branch Director
CenterWell Home Health Care
04.2021 - Current
- Monitored processes and procedures, verifying department compliance with CMS, State and Federal regulations.
- Lead a team of professionals to deliver exceptional customer service, resulting in increased client satisfaction scores and STAR Measures on Homecare Compare.
- Manage branch budget effectively, ensuring optimal resource allocation and cost control measures were in place.
- Assessed competitive landscape regularly to identify industry trends and develop appropriate strategies for staying ahead in the market.
- Established efficient communication channels between departments to facilitate smooth functioning of daily operations.
- Comply with regulatory guidelines CMS, State and Federal requirements.
- Medical Record review for 100% of patient transfers to an acute care setting, deaths and potentially preventable occurrences.
- Conducted regular performance evaluations for staff members, providing constructive feedback and facilitating professional development opportunities.
Administrator
Frontier Home Health Care
09.2015 - 04.2021
- Improved employee productivity with effective time management strategies for daily tasks.
- Maintained accurate documentation and development of company policies and procedures for easy reference by all employees.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed policies and procedures to comply with CMS, State and Federal agencies.
- Financial oversight of agency.
- Conducted regular reviews of operations and identified areas for improvement.
Trauma Nurse Coordinator
St. Mary Corwin Medical Center
09.2008 - 09.2015
- Detected, monitored and attempted to prevent complications associated with health situations or treatment plans.
- Collaborated with patient, family and healthcare team in open discussion to identify mutual goals based on nursing assessment and nursing diagnosis.
- Collaborated with healthcare professionals across departments to ensure multidisciplinary approach to patient care.
- Facilitated discharge planning for smooth transitions from acute care settings to rehabilitation facilities or home environments.
- Fostered culture of continuous improvement, regularly reviewing and updating protocols to align with current best practices.
- Medical Record review on all deaths related to trauma and collaborated with trauma surgeons regarding case review.
- Coordinated with interdisciplinary teams to develop and implement patient care plans, ensuring comprehensive treatment.
- Developed policies and processes to align with the Trauma Program Colorado Department of Public Health.
- Data entry for National Trauma Base to track injuries related to trauma.
- Developed Fall Prevention Program targeting the geriatric client, including tracking, education and screening inpatient's and community for risk factors and preventative care.
- Developed Helmet Safety and Stranger Danger targeting school age children.
Quality Assurance Specialist
St. Mary Corwin Medical Center
09.2006 - 09.2008
- Ensured product compliance with Joint Commission and State/Federal regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Maintained up-to-date knowledge of regulatory changes with Joint Commission, State and Federal agencies ensuring hospital policy and compliance.
- Documented and reported quality assurance outcomes, including Nationwide COR Measures, developed Medication Reconciliation process's and Nation Wide Safety Measures
- Medical Chart review regarding "best practice" for patients presenting to the acute care setting with pneumonia, myocardial infarction, and surgical care.
- Medical Chart review on 100% of deaths within the hospital and potentially preventable occurrences.
- Developed process's to improve door to balloon time beginning in the client presenting with a diagnosis of acute myocardial infarction from ED to Cath Lab.
Clinical RN ICU, Emergency Services, L&D
St. Mary Corwin Hospital
06.1988 - 09.2006
- Implemented evidence-based nursing practices, enhancing the quality of patient care.
- Provided ongoing education to patients and their families on managing health conditions at home, promoting self-care and independence.
- Achieved high patient satisfaction by providing compassionate and knowledgeable care.
- Managed challenging cases with a focus on critical thinking and clinical reasoning, resulting in improved decision making.
- Conducted thorough patient assessments to identify potential risks and develop appropriate interventions.
- Assisted physicians in diagnosing and treating complex medical conditions, improving patient outcomes.
- Utilized infection control measures diligently to reduce nosocomial infections within the clinical setting.
- Responded to patient emergencies to provide prompt and correct intervention .
- Administered medications and treatments to manage patient's condition.
- Utilized evidence-based practice to assess and provide care for patients.
- Managed patients recovering from medical or surgical procedures.
Education
Nursing
University of Southern Colorado
Pueblo, CO06-1988
Skills
- Customer support
- Operations management
- Recruiting and hiring
- Staff development
- Team supervision and oversight
- Branch operations management
- Medical Record Review
- Dependable
- Multi-tasking
- Excellent work ethic
- Strong team-builder
- Attention to detail
- Excellent time management skills
- Customer relationships
- Relationship building and management
- Verbal/written communication
- Proficient in MS office
- Documentation
- Staff supervision
- Performance reviews
- Process improvement
- Business development
- Financial oversight
- Staff recruitment
- Federal regulations
- Strong interpersonal skills
- Policy formulation
Certification
BLS,
Timeline
Branch Director
CenterWell Home Health Care
04.2021 - Current
Administrator
Frontier Home Health Care
09.2015 - 04.2021
Trauma Nurse Coordinator
St. Mary Corwin Medical Center
09.2008 - 09.2015
Quality Assurance Specialist
St. Mary Corwin Medical Center
09.2006 - 09.2008
Clinical RN ICU, Emergency Services, L&D
St. Mary Corwin Hospital
06.1988 - 09.2006
Nursing
University of Southern Colorado
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