Summary
Overview
Work History
Education
Skills
Timeline
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GINA DUKE

Kansas City,MO

Summary

Dedicated employee seeking to maintain full-time position that offers professional challenges utilizing interpersonal, excellent time management, problem-solving skills and attention to detail. Aiming to leverage my abilities to manage multiple priorities with a positive attitude. Frequently praised as hardworking and a team player by my peers. I can be relied upon to help your company achieve its goals.

Overview

29
29
years of professional experience

Work History

Seasonal Worker

Men's Wearhouse
Kansas City, MO
04.2024 - Current
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Tracked sales performance metrics to identify trends in market place.
  • Greeted customers and provided exceptional customer service.
  • Processed credit card transactions quickly and securely.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed transactions using a point-of-sale system.
  • Handled customer complaints in a professional manner.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Assisted customers with product selection, sizing and styling.

Service Advocate II

Farmers Insurance Company
KANSAS CITY, MO
08.2023 - 03.2024
  • Answered customer inquiries via phone and email, providing information on products and services.
  • Handled customer complaints in a professional manner, escalating as necessary to ensure resolution.
  • Ensured all service requests were completed within established timelines while meeting quality standards.
  • Participated in team meetings to discuss challenges faced by the department and brainstorm solutions.

Retail Sales Associate

Men's wearhouse
Kansas City, MO
09.2022 - 08.2023
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Handled customer complaints in a professional manner.
  • Offered suggestions for additional items that may be of interest to customers.

Adjustment Investigator Sr

UMB
Kansas City, MO
03.1995 - 09.2022
  • Answer internal and external phone calls
  • Charging customers for Unusable images,
  • Adjusting customer accounts for Encoding errors, Twice paid, Disputed items.
  • Pulling checks from our lockbox dept to reprocess checks due to bad image, MICR mismatch.
  • Systems used. TRIPS, RDS, Image Centre, View Point

Education

High School Diploma -

Park Hill High School
Kansas City, MO
05.1993

Skills

  • Time Management
  • Retail Sales Expertise including Product and Service Sales
  • Customer Assistance
  • Typing proficiency 30 wpm with 93% accuracy
  • Strong Communication and Interpersonal Skills
  • Engaging with Diverse Customers
  • Computer Proficiency and Microsoft Office
  • Teamwork and Collaboration
  • Problem solving
  • Attention to detail
  • Customer Service Background
  • Call Handling

Timeline

Seasonal Worker

Men's Wearhouse
04.2024 - Current

Service Advocate II

Farmers Insurance Company
08.2023 - 03.2024

Retail Sales Associate

Men's wearhouse
09.2022 - 08.2023

Adjustment Investigator Sr

UMB
03.1995 - 09.2022

High School Diploma -

Park Hill High School

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GINA DUKE