GINA ENNIS
CORPORATE SALES
Bonney Lake,WA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
REI Corporate Sales Specialist
REI
10.2015 - 3 2023
- Utilized CRM software effectively for tracking sales activities, client interactions, and pipeline management – resulting in enhanced organization and increased productivity.
- Met and exceeded sales goals of $1 million per month
- Converted bids at 10% higher rate than teammates
- Increased sales through travelling to 2 - 3 trade shows per year
- Implemented innovative training programs for new hires, ensuring rapid integration into the salesforce and accelerated productivity gains.
- Peer nominated for Anderson Award in 2019 and 2021
REI Contact Center Specialist
REI
04.2007 - 09.2015
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Consistently exceeded in membership sales goals
- Piloted a successful Work at Home program that became company’s standard work
- Facilitated cross-functional collaboration among departments when necessary for issue resolution or process enhancement initiatives.
- Participated in Memberships DOPPLER that included travel to assist with opening the Yonkers, NY location.
Education
Bachelor of Science, Business Administration -
Pepperdine University
Malibu, CASkills
Business Development
Account Management
Customer Service
Negotiation expertise
Sales Presentations
Sales Reporting
Upselling strategies
Programs
- Office 365 Suite
- Microsoft Teams
- Zoom
- Gladly
- Avaya
- COM
- CSA
- RPS
Timeline
REI Corporate Sales Specialist
REI
10.2015 - 3 2023
REI Contact Center Specialist
REI
04.2007 - 09.2015
Bachelor of Science, Business Administration -
Pepperdine University
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