Gina E Robinson
Pennsauken
Summary
Corporate travel professional with comprehensive experience in managing travel arrangements for business clients. Strong focus on team collaboration and delivering results. Skilled in itinerary planning, client communication, and problem-solving. Reliable and adaptable to changing needs, ensuring seamless travel experiences and client satisfaction.
Overview
20
20
years of professional experience
Work History
Corporate Travel Consultant
Luxe Travel
06.2022 - Current
- Performed travel reservations (air, car, hotel) via email and phone for dedicated accounts (domestic and international travel)
- Handled all special requests by customer
- Assisted with flight delays and cancellations by rebooking and protecting travelers as needed, ensuring travelers arrived at their destination with minimal disruption to their trip.
Administrative Assistant
03.2022 - 06.2022
- Worked on Air Force Base with Afghanistan evacuees seeking resettlement.
- Checked in Patients for immunizations and bloodwork
- Logged charts in Excel daily
- Provided info as requested by patients for obtaining their US documents
- Maintained patient's records for follow up
Administrative Clerk
SDR Distribution
01.2022 - 03.2022
- Processed shipments for delivery as instructed
- Reconciled inventory from processed reports sent via Excel
- Other Administrative duties as instructed
- SDR Distribution Services is a complete omni-channel provider, offering you comprehensive warehousing and distribution services for storing and transportation.
Administrative Assistant
10.2021 - 11.2021
- Worked on Air Force Base with Afghanistan evacuees seeking resettlement.
- Checked in Patients for immunizations and bloodwork
- Logged charts in Excel daily
- Provided info as requested by patients for obtaining their US documents
- Maintained patient's records for follow up
Travel Coordinator
NFI INDUSTRIES
01.2018 - 04.2020
- Reduced company costs by utilizing airline contracts increasing savings of a standard airline ticket by an average of 45%.
- Provided Executive Travel support by updating profiles, saving traveler time with profile updates and access issues.
- Provided customer service and feedback on alternate travel options saving customers approximately 25% of their time in travel planning.
- Slashed company budget costs 35% by negotiating pricing and fees for company-sponsored events while ensuring the continuation and enhancements of services.
- NFI is a leading third-party logistics provider offering customers from various industries award-winning domestic and international supply chain solutions.
Travel Consultant
Travelink, Inc.
01.2016 - 12.2017
- Provided customer service to travelers having travel issues with options by listening to pending issues and presented solutions enabling travelers to proceed using online booking-tool, in addition presented options for lower fare costs and assisted in the reservation process.
- Anticipated issues with external vendors and established a relationship to address the mutual goal of providing the best solution for the customer and the company.
- An American Express Travel representative company headquartered in Nashville, Tennessee. The company operates nationally with a combination of boutique business call centers, vacation travel retail locations, and a national network of experienced virtual business travel and leisure travel advisors.
Travel Consultant
World Travel Inc
05.2006 - 07.2014
- Assisted with flight delays and cancellations by rebooking and protecting travelers as needed, ensuring travelers arrived at their final destination with minimal disruption to their trip.
- Assisted with trip revisions by providing customer service via online booking tool or airline computer system while mindful of company budgets and restrictions.
- World Travel, Inc. is a global mid-market leader in corporate travel management. It is one of the largest organically grown travel management companies in the United States.
Education
Travel and Tourism certificate -
Platt College
St Joseph, MOSkills
- Customer Service
- Call Center
- Problem resolution
- Executive Travel
- Meeting Planning
- MS Suite
- Apollo
- Sabre
- Strong communication skills
- Travel documentation expertise
- Cross-cultural awareness
Timeline
Corporate Travel Consultant
Luxe Travel
06.2022 - Current
Administrative Assistant
03.2022 - 06.2022
Administrative Clerk
SDR Distribution
01.2022 - 03.2022
Administrative Assistant
10.2021 - 11.2021
Travel Coordinator
NFI INDUSTRIES
01.2018 - 04.2020
Travel Consultant
Travelink, Inc.
01.2016 - 12.2017
Travel Consultant
World Travel Inc
05.2006 - 07.2014
Travel and Tourism certificate -
Platt College