Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Manager
Charter Communication
05.2022 - Current
Our focus is on proactively partnering with enterprise leadership to ensure a seamless transition as we fill the Senior Manager role, prioritizing both deliverables and team stability
Managing project deliverables and timelines for 15 projects across the Infrastructure Audit & Compliance team (IAC)
Building partnership with current and prospective customers and provided exceptional customer support throughout the PCI Audit
Created the “White Glove” process for tracking/monitor PCI deliverables assigned Scope Areas to prevent observations
Identified project risks and collaborated with teams on mitigation strategies to meet project timelines
Created six-week on-boarding process for third party vendors resources to integrate with the IAC team
Collaborated with Internal Audit Services (IAS) and IT-Security on Charter baselines for CIS Standards and PCI Controls
Partnered internally on creating Tanium Comply reporting for PCI servers including sample servers for IAS auditors
Provided Leadership reporting, analysis, presentations for both PCI and SOX projects
Proactively managing critical tasks in preparation for the 2026 PCI Audit Lessons Learned, Charter CIS Baselines, Varonis onboarding of Active Directory Global Groups to prevent observations
Partnered with the SOX team on creating awareness communication plans to prevent delays with application access reviews
Attended PCI assessments and soft close meeting for Scope Areas
Created communication templates that can be modified for specific projects to ensure constant messaging
Attended project stakeholder meetings
Furlough due to COVID-19 May 2020 – January 2021
Program Manager
Apex Systems - Contract assignment with Charter Communications
02.2021 - 04.2022
Managing all “Key task” were linked to Payment Credit Card Industry (PCI) Data Security Standards (DSS) for tracking.
Coordinated weekly team meetings to ensure project milestones were achieved, while providing performance feedback to team members' supervisors as appropriate. Collaborated with project team to ensure alignment, transparency, and proper risk escalation.
Executed established project management processes and methodologies to ensure delivery of approved project scope on time and within budget while meeting or exceeding quality standards and customer expectations.
Analyze different analysis on the data as per the requirement and by using Pivot tables, and charts
Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts daily, conducting quality reviews, and managing functional, quality, timeline issues appropriately.
Developed options and recommendations to drive critical decisions on deliverables based upon PCI DSS.
Responsible for tracking key project milestones and adjusting project and/or resource plans, as necessary.
Weekly meeting with Program Manager to provide project status updates and reporting and to gather project-related feedback.
Responsible for ensuring timelines and quality of third-party vendor and internal project deliverables.
Risk assessment includes reviewing server audits for non-PCI compliance Applications.
Created/Distributed Weekly Project Updates to IT Leadership.
Project Manager
America Tire Distribution
06.2018 - 04.2020
Led Enterprise project teams in project execution and followed established project management methodologies in Waterfall and Agile.
Delivered projects from planning to minimum realization with full responsibility and accountability for the outcomes through consistent engagement and communication with project stakeholders and personnel
Monitored overall project performance - project budget, oversee scope, quality, resource utilization and schedule - to ensure projects completed on time and effectively, with a successful end user adoption.
Utilize excel pivot tables for concise and easy to read reports sent to management daily.
Coordinated team activities to ensure project milestones were achieved, while providing performance feedback to team members' supervisors as appropriate. Collaborated with project team to ensure alignment, transparency, and proper risk escalation.
Complied with program requirements regarding knowledge management, documentation, and proper deliverable storage.
Risk Assessment done on PCI project, eight work streams.
Documented risk and provided timeline for remediation recommendations.
Participated in leadership and key program stakeholder meetings, associate meetings, team development, and learning opportunities.
Education
BS - Business Management
University of Phoenix
Pasadena, CA
11.2005
Skills
Proficient in Microsoft Office Suite
PCI DSS compliance management
Risk management
Problem-solving
Coaching & Team Training
Continuous process evaluation
Performance analysis
Effective communication
Team Building
SharePoint
Jira
Tanium Compliance Tool
Archer
ESD/CMDB
Certification
Certified Scrum Master Exp. February 2025
Certified Scrum Product Owner Exp. February 2025
PMI Metrolina Member - Active
Languages
Spanish
Native or Bilingual
Timeline
Program Manager
Charter Communication
05.2022 - Current
Program Manager
Apex Systems - Contract assignment with Charter Communications