Summary
Overview
Work History
Skills
Timeline
Generic

Gina Estrem

Sauk Rapids,MN

Summary

Encouraging manager and analytical person with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Multi-talented Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.

Overview

23
23
years of professional experience

Work History

Director of Operations

Saturday Properties
Minneapolis, MN
09.2023 - Current
  • Established new operating procedures
  • Evaluated all General Managers
  • Implemented new reporting functions
  • Responsible for financial performance of assets.
  • Interacted well with customers to build connections and nurture relationships.
  • Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.

REGIONAL MANAGER

Dominium Management Services
03.2001 - 09.2023
  • Established and maintained operational standards
  • Supervised staff to optimize brand expansion initiatives and productivity
  • Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results
  • Held weekly meetings with multiple departments to identify techniques to overcome sales obstacles
  • Monitored market conditions and competitor actions to adjust strategies and achieve leasing goals
  • Responsible for lease up of fifteen new communities.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Completed annual rent calculations using housing database software.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
  • Kept properties in compliance with local, state, and federal regulations.
  • Managed budget development and expense control, ensuring optimal financial performance across all properties in region.
  • Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
  • Communicated effectively with owners, residents, and on-site associates.
  • Handled terminations, performance evaluations and staff coaching to maintain top property operations.

Skills

  • Sales and Marketing Strategy
  • Revenue Growth
  • Professional Integrity
  • Performance Tracking and Evaluations
  • Managing Operations and Efficiency
  • Customer Service
  • Financial Management
  • Customer Relationship

Timeline

Director of Operations

Saturday Properties
09.2023 - Current

REGIONAL MANAGER

Dominium Management Services
03.2001 - 09.2023

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Gina Estrem