Gina Faught
Morris,IL
Summary
Experienced professional with a strong educational background and exceptional organizational skills. Collaborative and results-oriented with a meticulous approach to planning, prioritization, and attention to detail. Skilled at fostering positive relationships and maintaining open communication to drive team success. Expertise in thriving within dynamic work environments that prioritize innovation and growth.
Overview
14
14
years of professional experience
Work History
Care Advocate
Humankind
09.2024 - Current
- Proactively reach out to individuals via phone to offer help and support.
- Work closely with a collaborative team to improve the lives of individuals by connecting them with necessary support.
- Facilitate and navigate tough or emotional conversations with clients.
- Tracking progress, documenting interactions, and coordinating care with other involved parties.
Client Intake Specialist
Ellie Mental Health
08.2023 - 03.2024
- Acts as the first point of contact for new clients and guided them through the initial stages of the intake process.
- Schedule appointments, gather necessary information like client demographics, insurance details, and reasons for seeking therapy.
- Coordinate with therapists and other team members to ensure a smooth transition for clients into therapy.
Patient Access Representative
Ascension Medical Group
05.2022 - 01.2023
- Ensure that all medical appointments, special instructions and patient information is entered into electronic medical system.
- Coordinate scheduling and referrals to other healthcare providers and services.
- Follow site-specific protocols and maintain up-to-date documentation to ensure compliance.
Customer Service Representative
H&M
09.2019 - 04.2022
- Provide the best customer service via various channels such as phone, email, and chat.
- Collect and track relevant customer data and maintain accurate records for shipped and received items.
- Resolve customer inquiries and complaints in a timely manner.
Customer Service Representative
Corporate Lodging Consultants
05.2018 - 07.2019
- Enter requests and reservations accurately into the system.
- Respond to and complete requests for clients before established due times.
- Resolve all client and hotel issues regarding extensions, early departures, or other changes.
Resident Assistant
Liberty Ridge Senior Living
08.2014 - 04.2018
- Provide support with daily living activities and help maintain residents overall well-being.
- Observe and document residents conditions, communicate with families, and ensure a safe environment.
- Lead or assist with activities designed to promote social interaction and engagement.
Med-Tech
Regency Park Astoria
01.2012 - 06.2013
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
- Responded to medical emergencies, medication reminders, documentation and charting.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
Education
Associates - Paralegal
SULLIVAN UNIVERSITY
Lexington, KY09.2018
High School Diploma -
Lake Central High School
Saint John, IN04.2002
Skills
- 65 wpm
- Excel
- Microsoft Office
- CRM
- Communication
- Time management
- Adaptability
- Multitasking
- Customer service
- Scheduling
- Attention to detail
- Organization
Timeline
Care Advocate
Humankind
09.2024 - Current
Client Intake Specialist
Ellie Mental Health
08.2023 - 03.2024
Patient Access Representative
Ascension Medical Group
05.2022 - 01.2023
Customer Service Representative
H&M
09.2019 - 04.2022
Customer Service Representative
Corporate Lodging Consultants
05.2018 - 07.2019
Resident Assistant
Liberty Ridge Senior Living
08.2014 - 04.2018
Med-Tech
Regency Park Astoria
01.2012 - 06.2013
Associates - Paralegal
SULLIVAN UNIVERSITY
High School Diploma -
Lake Central High School
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