Summary
Overview
Work History
Education
Skills
Languages
Timeline
Barista

Gina Ferrari

Braintree,MA

Summary

Organized and dependable individual that is successful at managing multiple priorities with a positive attitude. Her willingness to take on added responsibilities to meet team goals makes her a great addition to any workplace.

Overview

4
4
years of professional experience

Work History

Barista

Dunkin' Donuts
North Quincy, MA
03.2018 - 10.2021
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Maintained regular and consistent attendance and punctuality.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Promoted additional items with beverages, increasing store sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Complied with standards for merchandising, stocking and storing product.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Prioritized drink requests while managing interruptions.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Sales Associate

American Eagle Outfitters, Inc
Braintree, MA
11.2019 - 08.2020
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Solved customer challenges by offering relevant products and services.
  • Maintained records related to sales, returns and inventory availability.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Processed product returns and assisted customers with other selections.

Education

Master Of Physician Assistant Studies -

MCPHS University
Boston, MA
05.2027

Braintree High School
Braintree, MA
06.2021

Phlebotomy

Bunker Hill Community College
Charlestown, MA

Skills

  • Interpersonal Communication
  • Planning and Coordination
  • Attention to Detail
  • Excellent Communication
  • Analytical and Critical Thinking
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Decision-Making
  • Self-Motivated
  • Flexible and Adaptable
  • Organization and Time Management
  • Good Telephone Etiquette

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Sales Associate

American Eagle Outfitters, Inc
11.2019 - 08.2020

Barista

Dunkin' Donuts
03.2018 - 10.2021

Master Of Physician Assistant Studies -

MCPHS University

Braintree High School

Phlebotomy

Bunker Hill Community College
Gina Ferrari