Organized and dependable individual that is successful at managing multiple priorities with a positive attitude. Her willingness to take on added responsibilities to meet team goals makes her a great addition to any workplace.
Overview
4
4
years of professional experience
Work History
Barista
Dunkin' Donuts
North Quincy, MA
03.2018 - 10.2021
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Recommended products based on solid understanding of individual customer needs and preferences.
Monitored supply levels at counter and maintained customer areas to meet typical demands.
Maintained regular and consistent attendance and punctuality.
Explained beverage preparation and offered samples to help customers choose ideal items.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Promoted additional items with beverages, increasing store sales.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Cleaned counters, machines, utensils and seating areas daily.
Complied with standards for merchandising, stocking and storing product.
Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Operated espresso machines and commercial coffee brewers to create beverages.
Prioritized drink requests while managing interruptions.
Controlled line and crowd with quick, efficient service.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Sales Associate
American Eagle Outfitters, Inc
Braintree, MA
11.2019 - 08.2020
Engaged with customers to build rapport and loyalty.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Maintained customer satisfaction with quick and professional handling of product returns.
Increased sales by offering advice on purchases and promoting additional products.
Solved customer challenges by offering relevant products and services.
Maintained records related to sales, returns and inventory availability.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Answered customer questions about sizing, accessories and merchandise care.
Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Processed product returns and assisted customers with other selections.