Gina Fisicaro
Santa Rosa,CA
Summary
Accomplished professional with expertise in property management and market analysis, recognized at Soco Property for exceptional client relations and innovative problem-solving. Proven track record in contract negotiation and financial reporting, enhancing team performance and achieving over 95% customer satisfaction. Adept at fostering collaborative environments and delivering strategic solutions.
Overview
24
24
years of professional experience
Work History
TC
Soco Property / Humboldt Redwood Realty
Santa Rosa, California
01.2024 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Completed day-to-day duties accurately and efficiently.
Real Estate Agent
Real Estate Agent
01.2015 - Current
- Listing Properties
- Marketing
- Negotiating offers, counteroffers, and contract terms on behalf of clients
- Preparing and managing all necessary paperwork including contracts, disclosures, and agreements
- Coordinating Inspections and Appraisals
Real Estate Assistant
Soco Property/ Caroline Fuller
Santa Rosa, California
01.2024 - 2025
- Managed property listings and updates on multiple platforms.
- Coordinated property showings and client appointments efficiently.
- Organized and maintained client databases and records meticulously.
- Supported real estate agents during contract preparation and documentation.
- Communicated with clients to address inquiries and provide updates.
- Scheduled inspections, appraisals, and repairs for various properties.
- Facilitated communication between clients, agents, and vendors effectively.
- Provided administrative support to real estate agents by organizing paperwork, answering phones, responding to emails and managing calendars.
- Organized files containing important information about each client's transaction including financing details, inspection results and appraisal reports.
- Assisted real estate agents with scheduling appointments, conducting market research and preparing sales documents.
- Assisted realtors with private viewings, enabling clients to see available properties.
- Created and distributed outbound print marketing materials and advertisement copy to promote new properties.
- Updated online listings regularly using MLS software programs such as Realtor.com or Zillow.
- Handled advertising and email marketing campaigns for listings to bring in qualified buyers.
- Facilitated communication between clients, lenders, attorneys, title companies and other parties related to a transaction.
- Maintained accurate records of all transactions including contracts, closing statements and other legal documents.
- Prepared comparative market analysis of properties in order to establish fair pricing for listings or purchases.
- Followed up with prospects throughout sales processes to offer assistance.
- Coordinated open houses and showings for potential buyers and sellers.
- Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork.
- Conducted property inspections to ensure compliance with safety regulations prior to listing or sale.
- Created marketing materials such as flyers, brochures and postcards to promote properties listed by the company's agents.
- Attended meetings with clients to discuss purchase options and provide professional advice regarding available properties.
- Compiled data from multiple sources to create detailed reports on the local housing market.
- Organized and maintained systems to track leads coming from social media, website and other funnels.
- Greeted clients upon arrival at office and assisted them in completing paperwork necessary for their real estate transactions.
- Collected feedback from customers after closing deals in order to improve services provided by the agency.
- Monitored current trends in the housing market in order to advise clients on appropriate timing for buying or selling a home.
Property Manager / Personal Assistant
Property Manager / Personal Assistant
01.2002 - Current
- Preparing and managing budgets
- Ensuring compliance with local property laws and regulations
- Coordinating property maintenance and repairs
- Managing tenant complaints, processing evictions
- Collecting rent and other fees
- Managing property finances, including expenses and income
- Preparing financial reports for property owners
- Defining project scope, objectives, and deliverables
- Developing detailed project plans and schedules
- Ensuring projects adhere to timelines and budgets
- Managing project changes and updates
- Managing everyday tasks and finances
Daycare / Preschool Owner
Daycare / Preschool Owner
01.2002 - 01.2012
- Responsible for the safety, well-being and development of the children
- Development of preschool curriculum
- Compliance with state licensing and health regulations
- Enrolment and marketing
- Administrative duties
- Financial management
- Facility management
- Parent communication
Education
Allied Business School
Healdsburg High School
Skills
- Property management
- Market analysis
- Contract negotiation
- Client relations
- Financial reporting
- Customer service
Affiliations
- North Bay Association of Realtors
- California Association of Realtors
- Certified USAA Relocation Specialist
References
Available upon request
Timeline
TC
Soco Property / Humboldt Redwood Realty
01.2024 - Current
Real Estate Assistant
Soco Property/ Caroline Fuller
01.2024 - 2025
Real Estate Agent
Real Estate Agent
01.2015 - Current
Property Manager / Personal Assistant
Property Manager / Personal Assistant
01.2002 - Current
Daycare / Preschool Owner
Daycare / Preschool Owner
01.2002 - 01.2012
Allied Business School
Healdsburg High School