Gina Fowler
Jacksonville,FL
Summary
Motivated individual with experience in diverse administrative roles. Strengths include exceptional organizational skills, multitasking, and maintaining confidentiality. Demonstrated ability to streamline office operations for improved productivity and efficiency. Have made significant contributions in previous roles by implementing effective document management systems and enhancing team collaboration practices.
Overview
27
27
years of professional experience
Work History
OFFICE SPECIALIST I
BAPTIST PRIMARY CARE
09.2022 - Current
- Performed various clerical tasks including answering high volume telephone inquiries efficiently
- Managed appointment scheduling and implemented effective follow-up procedures
- Efficiently managed insurance verification process and confirmed network provider status
- Efficiently managed co-pay collection/deductibles and payment from guarantors
- Adhering to the HIPPA guidelines and Baptist office policies
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
REP II – PATIENT ACCESS REPRESENTATIVE
BAPTIST MEDICAL CENTER
JACKSONVILLE, FL
10.2017 - 02.2018
- Registered patients and maintained accurate demographic and insurance information
- Ensured the efficient handling of co-payments, self-pay deposits, and various forms of account payments from patients
- Provides face to face customer service while communicating in a manner consistent with the goals and objectives of the PAS department, while Mission and core values are incorporated and practiced.
CUSTOMER SERVICE ADVOCATE II
BLUE CROSS BLUE SHIELD of FLORIDA
JACKSONVILLE, FL
06.2007 - 01.2014
- Held responsible for reviewing health insurance claims for compliance with statutory filing requirements and timely payments of benefits
- Provided customer service to FEHB plan members and providers by answering routine benefit questions
- Resolved issues and ensuring customers understand the Company’s products and processes
- Review member's claim history, billing, deductible and member's responsibility.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Managed incoming calls from customers in a professional manner.
SENIOR CLERK
DEPARTMENT OF HEALTH
JACKSONVILLE, FL
04.2006 - 03.2007
- Determined program eligibility through insurance verification
- Setting Appointments, Compile copies, sort & file records of office activities and Business transactions.
- Managed daily operations of the office, including filing and organizing documents, answering phones, and responding to customer inquiries.
- Operated photocopiers and scanners, facsimile machines and personal computers.
UNIT SECRETARY/CARDIAC MONITOR TECHNICIAN/PATIENT CARE TECHNICIAN
MEMORIAL HOSPITAL
JACKSONVILLE, FL
08.1997 - 04.2006
- Assisted healthcare professionals with administrative and clerical tasks
- Monitored and communicated cardiac arrhythmia observations to nursing staff
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Processed physician orders ensuring accuracy of documentation prior to submission for approval.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
Education
High School Diploma -
Andrew Jackson High School
Jacksonville, FL06-1989
Skills
- Office Administration
- Strong Problem Solver
- Professional and mature
- Insurance eligibility verifications
Leadership Experience
01/09, Present, ORDAINED DEACON, JACKSONVILLE, FL, Highly self-motivated and goal-oriented, especially enjoy the challenges of increased responsibility., Experienced performing in a pressured environment and meeting strict deadlines and quality standards., Possess strong communication and leadership skills, ability to work effectively with a wide range of individuals.
Timeline
OFFICE SPECIALIST I
BAPTIST PRIMARY CARE
09.2022 - Current
REP II – PATIENT ACCESS REPRESENTATIVE
BAPTIST MEDICAL CENTER
10.2017 - 02.2018
CUSTOMER SERVICE ADVOCATE II
BLUE CROSS BLUE SHIELD of FLORIDA
06.2007 - 01.2014
SENIOR CLERK
DEPARTMENT OF HEALTH
04.2006 - 03.2007
UNIT SECRETARY/CARDIAC MONITOR TECHNICIAN/PATIENT CARE TECHNICIAN
MEMORIAL HOSPITAL
08.1997 - 04.2006
High School Diploma -
Andrew Jackson High School
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