GINA GAINES
Midland
Summary
Dynamic and Results-oriented Store Manager with over 14 years of experience in retail Management. Proven track record of leading high performing teams to exceed sales target and enhance customer satisfaction. Adept at developing strategies that drive operational efficiency and foster a collaborative work environment. Passionate about Mentoring staff to achieve their personal and professional goals.
Overview
24
24
years of professional experience
Work History
OPERATIONS MANAGER
LOWES HOME IMPROVEMENT
03.2024 - Current
- Handled cash registers, including payments, returns, and exchanges.
- Over look the Price adjustments
- Resolved customer issues quickly and professionally.
- Manage overtime within the store.
- Developed and maintained relationships with customers and vendors for successful project completion.
- Managed Schedules to the needs of the business during power hours.
- District Mentor For new and upcoming assistant managers.
- Coached and trained Management team on How to Do Vsp for our contractors.
- Managed huddles and trained on MVP reward sign up and activation.
OPERATIONS MANAGER
LOWES HOME IMPROVEMENT
03.2024 - Current
- Handled cash registers, including payments, returns, and exchanges.
- Over look the Price adjustments
- Resolved customer issues quickly and professionally.
- Manage overtime within the store.
- Developed and maintained relationships with customers and vendors for successful project completion.
- Managed Schedules to the needs of the business during power hours.
- District Mentor For new and upcoming assistant managers.
- Coached and trained Management team on How to Do Vsp for our contractors.
- Managed huddles and trained on MVP reward sign up and activation.
PRO SALES ASSISTANT MANAGER
LOWES HOME IMPROVEMENT
07.2023 - 03.2024
PRO SALES ASSISTANT MANAGER
LOWES HOME IMPROVEMENT
07.2023 - 03.2024
MERCHANDISING ASSISTANT STORE MANAGER
LOWES HOME IMPROVEMENT
05.2018 - 07.2023
- Assisted in store merchandising, stocking shelves and setting up displays.
- Handled cash registers, including payments, returns, and exchanges.
- Arranged store products on shelves and promotional displays.
- Provided strong customer service by greeting and building relationships with Contractors.
- Cleaned store aisles and disposed of debris and waste to improve customer experience.
- Built strong working relationships with fellow associates and corporate contacts.
- Coached employees on customer service skills such as upselling and cross-selling techniques.
- Managed inventory levels to ensure adequate stock was available for customers.
- Assisted in creating effective training programs for new hires.
- Merchandised Product for the changing seasons.
- District Mentor Program. Train new Assistant Managers in the District.
- Assigned Top Training categories to Other Asm to Maintain and Captain.
- Delegated tasks to employees to effectively complete projects.
- Provided exceptional customer service to ensure satisfaction and loyalty.
- Recruited, trained, coached, mentored, and evaluated personnel in order to maximize their potentials.
MERCHANDISING ASSISTANT STORE MANAGER
LOWES HOME IMPROVEMENT
05.2018 - 07.2023
- Assisted in store merchandising, stocking shelves and setting up displays.
- Handled cash registers, including payments, returns, and exchanges.
- Arranged store products on shelves and promotional displays.
- Provided strong customer service by greeting and building relationships with Contractors.
- Cleaned store aisles and disposed of debris and waste to improve customer experience.
- Built strong working relationships with fellow associates and corporate contacts.
- Coached employees on customer service skills such as upselling and cross-selling techniques.
- Managed inventory levels to ensure adequate stock was available for customers.
- Assisted in creating effective training programs for new hires.
- Merchandised Product for the changing seasons.
- District Mentor Program. Train new Assistant Managers in the District.
- Assigned Top Training categories to Other Asm to Maintain and Captain.
- Delegated tasks to employees to effectively complete projects.
- Provided exceptional customer service to ensure satisfaction and loyalty.
- Recruited, trained, coached, mentored, and evaluated personnel in order to maximize their potentials.
SERVICE MANAGER
LOWES HOME IMPROVEMENT
02.2015 - 05.2018
SERVICE MANAGER
LOWES HOME IMPROVEMENT
02.2015 - 05.2018
RECEIVING MANAGER
LOWES HOME IMPROVEMENT
03.2014 - 02.2015
- Controlled merchandise that was being delivered to the store and making sure it was stock on the shelf in a timely manner.
- Power equipment trainer.
- Delivery Manager- Called and confirmed delivery date and time with customers, Made sure they had everything needed for delivery to run smooth.
- Called customer after delivery to check on the process.
- Receive trucks and ensured the store ran smoothly.
- Unload Trucks as they arrived.
- Process special orders.
- Make sure the receiving area is clean and safe.
- Organized shelves with the product that goes in the area.
- Operated forklift, Reach and order picker.
- Worked night freight into selling shelves to make sure its fully stocked.
- Pulled deliveries and contacted customers to let them know about upcoming delivery.
- Processed Returns.
RECEIVING MANAGER
LOWES HOME IMPROVEMENT
03.2014 - 02.2015
- Controlled merchandise that was being delivered to the store and making sure it was stock on the shelf in a timely manner.
- Power equipment trainer.
- Delivery Manager- Called and confirmed delivery date and time with customers, Made sure they had everything needed for delivery to run smooth.
- Called customer after delivery to check on the process.
- Receive trucks and ensured the store ran smoothly.
- Unload Trucks as they arrived.
- Process special orders.
- Make sure the receiving area is clean and safe.
- Organized shelves with the product that goes in the area.
- Operated forklift, Reach and order picker.
- Worked night freight into selling shelves to make sure its fully stocked.
- Pulled deliveries and contacted customers to let them know about upcoming delivery.
- Processed Returns.
RECEIVER STOCKER DAY
LOWES HOME IMPROVEMENT
09.2011 - 03.2014
RECEIVER STOCKER DAY
LOWES HOME IMPROVEMENT
09.2011 - 03.2014
CONTRACTOR
FERNANDEZ CONSTRUCTION
02.2002 - 06.2010
- Customer service when not working trucks.
- Paint interior and exterior houses.
- Remodel Rooms and offices.
- Roofing jobs.
- Flooring remodeling.
Education
High School Diploma -
Andrews High School
Andrews, TXSkills
- Team Leadership & Development
- Sales Strategy & Execution
- Customer Relationship Management
- Inventory Management
- Budgeting & Cost Control
- Performance Metrics & Analysis
- Conflict Resolutions
- Training & Onboarding
- District Mentor for Salary Managers
Timeline
OPERATIONS MANAGER
LOWES HOME IMPROVEMENT
03.2024 - Current
OPERATIONS MANAGER
LOWES HOME IMPROVEMENT
03.2024 - Current
PRO SALES ASSISTANT MANAGER
LOWES HOME IMPROVEMENT
07.2023 - 03.2024
PRO SALES ASSISTANT MANAGER
LOWES HOME IMPROVEMENT
07.2023 - 03.2024
MERCHANDISING ASSISTANT STORE MANAGER
LOWES HOME IMPROVEMENT
05.2018 - 07.2023
MERCHANDISING ASSISTANT STORE MANAGER
LOWES HOME IMPROVEMENT
05.2018 - 07.2023
SERVICE MANAGER
LOWES HOME IMPROVEMENT
02.2015 - 05.2018
SERVICE MANAGER
LOWES HOME IMPROVEMENT
02.2015 - 05.2018
RECEIVING MANAGER
LOWES HOME IMPROVEMENT
03.2014 - 02.2015
RECEIVING MANAGER
LOWES HOME IMPROVEMENT
03.2014 - 02.2015
RECEIVER STOCKER DAY
LOWES HOME IMPROVEMENT
09.2011 - 03.2014
RECEIVER STOCKER DAY
LOWES HOME IMPROVEMENT
09.2011 - 03.2014
CONTRACTOR
FERNANDEZ CONSTRUCTION
02.2002 - 06.2010
High School Diploma -
Andrews High School
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