Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gina Galvan

Corpus Christi,TX

Summary

Dedicated professional with a diverse background in roles such as Janitorial Cleaner at Miracle Cleaning Power Cleaner and Front Desk Agent, showcasing exceptional customer service and facility maintenance skills. Leveraged expertise in chemical handling and team collaboration to enhance operational efficiency and guest satisfaction. Proven ability to manage multiple tasks with a keen attention to detail, achieving significant improvements in workplace safety and cleanliness.

Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease.

Seasoned facilities team member with expertise in cleaning, stocking and maintaining cleanliness and order in facilities. Takes pride maintaining tidy, clean and sanitized spaces for optimal safety, comfort and professionalism. Team-oriented, punctual and hardworking.

Organized [Job Title] with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Janitorial Cleaner

MiraclePower Cleaner
07.2024 - 12.2025
  • Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
  • Emptied trashcans and transported waste to collection areas.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
  • Performed deep cleaning tasks on a quarterly basis to maintain optimal facility cleanliness.
  • Maintained a safe workspace by promptly addressing spills and hazards, preventing accidents.
  • Collaborated with fellow janitorial staff members to distribute tasks evenly and ensure comprehensive cleaning coverage.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.

Front Desk Agent

Wyngate
01.2023 - 03.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.

Server

Temp Agency
04.2022 - 11.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Butcher

Sam Kane Beef
02.2016 - 05.2017
  • Complied with food safety, hygiene and sanitation regulations for safe food preparation.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
  • Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Wrapped meat produce to maintain quality, freshness and condition.
  • Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
  • Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
  • Stocked, rotated and priced merchandise to meet store standards.
  • Identified cuts of meat, grading and pricing accordingly.

Cashier/Cook's Assistant

Wienerschnitzel
01.2001 - 03.2004
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

GED -

Del Mar College
Corpus Christi, TX
01-2025

Skills

  • Restroom care
  • Window washing
  • Stain removal
  • Mopping techniques
  • Chemical handling
  • Janitorial process improvement
  • Equipment maintenance
  • Breakroom cleaning
  • Complex equipment operation
  • Cleaning and sanitizing
  • Customer service
  • Team collaboration
  • Work orders
  • Facility maintenance
  • Lawn mowing
  • Heavy lifting
  • Minor repairs
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Responsible and dependable
  • Customer service-focused
  • Floor cleaning and buffing
  • Yard maintenance
  • Custodial machine operation
  • Skilled housekeeper
  • Client communication
  • Multi-site service
  • Pressure waxing
  • Organizational growth
  • Graffiti removal
  • Physical stamina

Certification

  • Indoor Air Quality Manager (IAQM) Certificate Program – Association of Energy Engineers.
  • Green Building & LEED Facility Maintenance Staff Training - U.S. Green Building Council.
  • Water Damage Restoration Technician (WRT) - Institute of Inspection, Cleaning, and Restoration Certification (IICRC).
  • For the occupation of Janitors and Cleaners, Except Maids and Housekeeping Cleaners, while there aren't as many formal credentialing systems as found in other professions, there are still several certifications that can be beneficial for those looking to advance their careers or demonstrate professionalism and competence in the field. Here are some relevant credentials, .
  • Integrated Pest Management Coordinator – National Association of School Plant Managers.
  • Hazardous Waste Operations and Emergency Response Standard (HAZWOPER) Certification - OSHA.

Languages

Spanish
Limited Working

Timeline

Janitorial Cleaner

MiraclePower Cleaner
07.2024 - 12.2025

Front Desk Agent

Wyngate
01.2023 - 03.2024

Server

Temp Agency
04.2022 - 11.2023

Butcher

Sam Kane Beef
02.2016 - 05.2017

Cashier/Cook's Assistant

Wienerschnitzel
01.2001 - 03.2004

GED -

Del Mar College

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Gina Galvan