Gina Gargiule
Nazareth,PA
Summary
Seasoned Senior Call Center Representative with valuable experience in managing, training and motivating teams to achieve customer service excellence. Display strong problem-solving abilities, efficient multi-tasking skills, and proficiency in using various call center software to improve operations. Recognized for enhancing customer satisfaction levels by addressing and resolving complex queries swiftly.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Data Entry Senior Assoc and Call Center Repres
Mindlance, Inc., Pro Unlimited and Next Source
Bethlehem, Pennsylvania
10.2014 - 02.2024
- Review and processed Life and Disability Insurance applications
- Worked in multiple systems at once for processing
- Listening to customer's needs and helping them find solutions
- Helped customers over the phone with their applications
Call Center/Bill Collector
Iqor
Bethlehem, Pennsylvania
04.2015 - 04.2016
- Handled Inbound and Outbound calls
- Review account status and note accounts accordingly
- Process payments in 3 different payment systems depending on type of account
- Worked in 10 different screens at once
Education
Corporate Assistant Program - Business Administration
Katharine Gibbs School
Piscataway, NJ10-1999
Skills
- Script adherence
- De-escalation techniques
- Task delegation
- Workload prioritization
- Call handling
- Customer communications
- Data entry
- Verbal and written communication
- Call center operations
- Answering questions
- Logging call information
- Providing customer support
- Call center customer service
- Customer service
- Gathering information
- Problem-solving skills
- Cash handling
- Customer account updates
- Professional phone voice
- Payment processing
- Call documentation skills
- Resolving issues
- Customer support
- Inbound/Outbound phone calls
Timeline
Call Center/Bill Collector
Iqor
04.2015 - 04.2016
Data Entry Senior Assoc and Call Center Repres
Mindlance, Inc., Pro Unlimited and Next Source
10.2014 - 02.2024
Corporate Assistant Program - Business Administration
Katharine Gibbs School