Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Gina Gaudinier

Poughkeepsie,NY

Summary

Resourceful Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Office Manager

Thermodynamix LLC
Ossining, NY
01.2006 - Current
  • Used judgment and initiative in handling confidential matters and requests.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Implemented quality control measures to uphold company standards.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Assisted in developing budgets for departmental expenses.
  • Analyzed data from various sources to identify trends and make recommendations for improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Coded and entered daily invoices with in-house accounting software.
  • Maintained confidential records relating to personnel matters.
  • Responded to inquiries from IRS, state and other tax authorities to minimize additional interest and penalty charges.
  • Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
  • Processed expense reports, including verification of receipts and compliance with policies.
  • Performed financial calculations for amounts due, interest charges and balances.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Matched orders with invoices and recorded required information.
  • Conducted monthly bank reconciliations.
  • Resolved billing discrepancies with vendors or customers promptly.
  • Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
  • Documented transaction details to track and manage financial data.
  • Reconciled or entered report discrepancies found in financial records.
  • Provided guidance on disciplinary actions when needed.
  • Addressed harassment allegations, work complaints or other employee concerns.
  • Reviewed wage garnishments and court orders to ensure compliance with legal requirements.
  • Enforced payroll-related policies, procedures, and regulations to adhere to changing company and governmental standards.
  • Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.
  • Provided support to Human Resources regarding new hire paperwork and benefits enrollment documents.
  • Processed payroll information including salary, deductions, bonuses and vacation time for over 500 employees.
  • Assisted in preparation of monthly financial reports for management review.
  • Managed retirement accounts, including 401k, ensuring compliance with regulations.
  • Managed back-end credit card payment transactions.

Service Manager

American Cooling And Heating
Poughkeepsie, New York
01.2001 - 12.2025
  • Conducted performance reviews and provided constructive feedback to staff members.
  • Monitored and analyzed service metrics to identify trends and areas for improvement.
  • Motivated and supported employees to maintain low turnover.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Resolved customer complaints quickly and effectively.
  • Coordinated with sales and marketing teams to develop service offers and promotions.
  • Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
  • Maintained inventory of parts and supplies, ensuring availability for service tasks.
  • Created employee work schedules to keep shifts properly staffed.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Created and managed budgets for travel, training, and team-building activities.
  • Monitored employee performance through key metrics analysis.
  • Oversaw the activities of service technicians, ensuring adherence to schedules and quality standards.

Education

High School Diploma -

Gorton High School
Yonkers
06-1988

Skills

  • Billing
  • Bookkeeping
  • Employee supervision
  • Compliance monitoring
  • Conflict management
  • Financial reporting
  • Organizational skills
  • Scheduling
  • Administrative support
  • Payroll processing
  • Senior leadership support
  • Relationship building
  • Data entry
  • Financial accounting
  • Human resources
  • Office management
  • Banking operations
  • Scheduling and calendar management
  • Credit and collections
  • Database administration

Certification

  • Quick Books Mastering Program
  • Service Department Management

References

References available upon request.

Timeline

Office Manager

Thermodynamix LLC
01.2006 - Current

Service Manager

American Cooling And Heating
01.2001 - 12.2025

High School Diploma -

Gorton High School

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Gina Gaudinier