Gina Gibson
Sebastian,FL
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
2019
2019
years of professional experience
Work History
Medical Receptionist
Retina Associates Of Cleveland
Beachwood, OH
05.2016 - 07.2018
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Medical Receptionist
Retina Associates Of Cleveland
Beachwood, Ohio
05.2015 - 05.2018
- Greeted patients warmly upon arrival at the ophthalmology clinic.
- Scheduled appointments using electronic health record systems efficiently.
- Verified patient insurance information for accurate billing processes.
- Managed patient flow to ensure timely visits and minimal wait times.
- Maintained organized medical records for easy access by staff.
- Assisted patients with completing necessary forms and documentation.
- Communicated effectively with medical staff regarding patient needs and inquiries.
- Handled phone calls professionally, addressing questions and concerns promptly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Medical Receptionist, Managers, Assistant
Dr. Levine
Delray Beach, FL
06.2011 - 08.2014
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
Medical Records Specialist
Boynton open imaging
Boynton Beach, FL
06.2004 - 08.2008
- Collected, filed, scanned, and retrieved confidential patient information.
- Reviewed medical records to ensure accuracy and completeness.
- Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, insurance companies.
- Performed data entry into electronic health record systems.
Medical Receptionist Manager Assistant
Dr.Levine
Delray Beach, FL
Education
High School Diploma -
Columbus Girls School
Seale, AL08-2004
Some College (No Degree) - Pharmacology And Toxicology
CIDMA
Painesville, OHSkills
- Payment Collection
- Letter preparation
- HIPAA Compliance
- Medical Terminology
- Medical office administration
- Medical Transcription
- Billing support
- Medical Charting
- Insurance Verification
- Medical Billing
- Patient Scheduling
- Mail Management
- Records Management
- Reminder calls
- Records Maintenance
- Patient Registration
- Typing and filing
- Patient reception management
- HIPAA Guidelines
- Microsoft Office
- Co-payment collection
- Insurance verifications
- Medical billing and coding
- Appointment Scheduling
- EMR / EHR
- Telephone Etiquette
References
Boynton open imaging
561-733-5001 ask for Millie
Dr. Stuart Levine
561-499-6850. Ask for Sherry.
Retina associates Cleveland
216-831-5700 ask for Lisa
Florida neurologic center
561-499-4766. Ask for Cheri
Timeline
Medical Receptionist
Retina Associates Of Cleveland
05.2016 - 07.2018
Medical Receptionist
Retina Associates Of Cleveland
05.2015 - 05.2018
Medical Receptionist, Managers, Assistant
Dr. Levine
06.2011 - 08.2014
Medical Records Specialist
Boynton open imaging
06.2004 - 08.2008
Medical Receptionist Manager Assistant
Dr.Levine
High School Diploma -
Columbus Girls School
Some College (No Degree) - Pharmacology And Toxicology
CIDMA