Gina Giommetti

• Recruited, trained, and managed independent contractors, ensuring timely and accurate deliveries while maintaining high customer service standards.
• Managed billing and payment protocols to ensure accurate and timely contractor payments.
• Implemented a customer feedback system, increasing retention by enhancing service quality.

• Processed customer payments and maintained accurate transaction records.
• Processed vendor invoices, ensuring accuracy and compliance with company policies.
• Maintained vendor relationships and addressed inquiries regarding payments.
• Ensured timely payments to vendors to maintain positive business relationships.

• Oversee a team of sales associates, ensuring they are providing excellent customer service, are knowledgeable about the products, and follow store policies.
• Manage returns and exchanges, ensuring the process is smooth for customers while adhering to store policies.
• Handle any customer complaints or issues, offering solutions that meet the customer’s needs while maintaining company policies.
• Ability to manage multiple tasks efficiently, including handling customer complaints, processing returns, and overseeing inventory

• Examine and process checks that were returned to the bank because they could not be cleared.
• Contact customers whose checks have been returned, informing them of the issue and any actions required, such as depositing sufficient funds or providing a replacement payment.
• Update customer accounts and records to reflect the returned check and any fees associated with it.
  

• Processing payments via cash, credit/debit cards, or other methods.

• Greeting customers and providing a positive shopping experience.
• Answering customer questions and providing assistance.