Gina Gonzales
Pasadena,TX
Summary
Proven professional with extensive experience in customer service and cash handling, notably at Ace Parking. Excelled in fostering customer relations and managing high-volume transactions, achieving remarkable accuracy levels. Trained teams, enhancing operational efficiency. Demonstrated reliability, professionalism, and the ability to thrive in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Cashier/ Valet
Ace Parking
01.2024 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Answered guest's questions about property amenities and services.
- Maneuvered vehicles into designated areas to maximize parking
- Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
- Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
Driver
Fair Logistics
10.2016 - 12.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
Bartender/manager
Dog House Lounge
11.2008 - 06.2016
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Increased overall revenue with creative drink promotions and themed events.
- Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
- Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
Bartender
Beamer's Place
05.2004 - 09.2008
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
Certificate - Real Estate
Champions School of Real Estate
Houston, TX04.2016
Ged -
Milby High School
Houston, TX08.1986
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Customer Relations
- Organizational abilities
- Professionalism and Courtesy
- Cash handling expertise
- Staff Training
- Guest inquiries
- ID Verification
Timeline
Cashier/ Valet
Ace Parking
01.2024 - Current
Driver
Fair Logistics
10.2016 - 12.2023
Bartender/manager
Dog House Lounge
11.2008 - 06.2016
Bartender
Beamer's Place
05.2004 - 09.2008
Certificate - Real Estate
Champions School of Real Estate
Ged -
Milby High School
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