GINA GORIS
Hasbrouck Heights,NJ
Summary
Talented Operations Director skillful developing and implementing policies, procedures and plans to enhance and direct company activities. Successful background growing revenue, allocating resources and coordinating plans by utilizing excellent verbal and written communication, program management and team leadership abilities gained during 29-year career in Home Care Industry .
Overview
20
20
years of professional experience
Work History
NY Operations Director
Accent Care
Bronx, NY
03.2020 - Current
- Supervising daily activities of a coordination team to ensure all cases are accepted and filled in a timely manner
- Supervising daily activities of a coordination team to ensure all cases are accepted and filled in a timely manner
- Managing patient care coordination caseloads to target required fill rate; and monitor the completion and accuracy of all verbal and written communication/documentation as may be necessary for clear communications
- Managing the client care team by supervising daily activities of the coordination team to ensure that cases are accepted and filled in a timely manner; Also managing patient care coordinator caseloads
- Managing the EVV/Finance team to ensure that all attendance verification, visit verification, payroll and billing requirements are met; created/maintained the on-call schedule for 24-hour coverage to ensure staffing to support client and care partners need
- Responsible for business development initiatives to drive growth
- Met with client, are partner, and referral source satisfaction and customer service goals as set by the company and vendor
- Complaints and incidents, conduct staff training, roll out corporate and vendor initiatives, etc
- Responsible for the management of EVV/Finance team to ensure that visit verifications are completed according to the OMIG standards
- Led the team to provide the highest level of client care by resolving client and vendor issues, ensuring that issues and resolutions are documented in the EMR system, and maintained the incident and complaint logs to track recurring issues and proactively addressing trending issues by providing training and communication as appropriate
- Complied with applicable legal requirements, standards, policies and procedures including, but not limited to the compliance program: code of conduct, HIPAA and documentation standards
- Maintained a commitment to the values and mission of AccentCare
Client Service Manager
11.2010 - 03.2020
- Overall responsible for branch operations, supervised 15 office employees and over 500
- Certified Home Health Aides (CHHA)
- Responsible for supervising day to day activities of a Licensed Home Care agency
- Monitored referrals, admissions and discharge reports for Director of Operations
- Supervise coordinators and compliance dept
- Coordinated cases/Monitored payroll process/On call
- Scheduled client appointments and verify schedules for accuracy
- Monitor Intake Dept
- Actively assist in orientation and training of all new office staff/employees
BRANCH MANAGER
Unlimited Care Inc
West New York, NJ
12.2004 - 09.2009
- Overall responsibility for branch operations, supervis15 office employees and over 300
- Certified Home Health Aides (CHHA) on revenue base of $442,0000 as of 2009
- Knowledgeable of JCAHO/CAHC NJ Medicaid
- Assured compliance with NJ State and Federal regulation accredited bodies
- Assured patient satisfaction by closely overseeing patient services
- Responsible for assurance and promotion of Continuous Quality Improvement (CQI) doctor’s order
PATIENT SERVICE SUPERVISOR / PAYROLL SUPERVISOR
Unlimited Care Inc
Forest Hills, NY
12.2001 - 12.2004
Education
Systems Word Processing Specialist - undefined
Betty Owen Secretarial
undefined
John F. Kennedy High School
Skills
- Microsoft office, Word Perfect, Excel
- Unisys PA computer system and various other administrative systems specific to the
- Home health care industry
- HHAEXCHANGE knowledgeable
- Great people skills
Languages
Spanish
Professional Working
English
Full Professional
Timeline
NY Operations Director
Accent Care
03.2020 - Current
Client Service Manager
11.2010 - 03.2020
BRANCH MANAGER
Unlimited Care Inc
12.2004 - 09.2009
PATIENT SERVICE SUPERVISOR / PAYROLL SUPERVISOR
Unlimited Care Inc
12.2001 - 12.2004
Systems Word Processing Specialist - undefined
Betty Owen Secretarial
undefined
John F. Kennedy High School
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