Gina Graeff

• Oversee all financial performance of the property and work towards achieving budgeted NOI.
• Ensure all OneSite data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees.
• Serve as property representative in court proceedings under direction of legal counsel, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing, and unlawful detainer/eviction actions.
• Support my leasing team by leasing storage units, responding to telephone inquiries, qualifying applicants, show storage units ensuring all move-in paperwork is accurately prepared.
• Maintain on-going, in-depth knowledge of associated market, market rents and demographics to give a competitive edge.
• Monitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards.
• Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent.
• Develop cost-saving strategies to reduce budgeted expenses.
• Prepare variance report monthly.
• Review and analyze income, expenses, traffic, lease expirations, market rents, delinquency, financial statements, and make recommendations as needed.
• Review and analyze all bid summaries for the purchase of goods and services, monitor the vendors’ work, and guarantee accurate invoicing.
• Process delinquent tenants according to policy, collect late fees, and process all required auction paperwork on units at the appropriate deadline.

Marketing

• Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans.
• Evaluate and make recommendations for rental pricing.
• Monitor daily move-in/move-out property status reports and manage the monthly renewal process.
• Verify weekly traffic sources, following up on prospect status.
• Complete a daily inspection of the property and market-ready units.
• Maintain curb appeal making sure standards are met.
• Review tenants’ retention programs, to continue to meet the needs and improve retention.
• Provide excellent customer service and display a courteous and professional attitude toward all customers.
• Knowledge and experience in managing a large storage facility.
• High degree of flexibility and tolerance for change.
• Superior customer service skills including the ability to manage difficult customers and/or situations.
• Professional verbal and written communication skills.
• Strong adherence to ethical standards including, but not limited to, the ability to maintain confidentiality and fiduciary responsibility.
• Detail oriented; ability to manage conflicting priorities and to adjust priorities daily.

• Recruited, trained and supervised new employees.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Maintained accurate records of employee performance reviews.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Developed strategies to maximize sales and profitability.
• Managed daily banking activities such as deposits and withdrawals.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Monitored inventory levels and placed orders to restock shelves.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Prepared monthly reports on sales figures, expenses, profits.
• Updated and maintained store signage and displays.

• Trained employees on additional job positions to maintain coverage of roles.
• Provided leadership during times of organizational change or crisis situations.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Coached, mentored and trained team members in order to improve their job performance.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Monitored staff performance and addressed issues.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Maintained adequate staffing to meet objectives within budget.
• Created monthly reports for senior management summarizing operational performance metrics.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Recruited and hired qualified candidates to fill open positions.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.

• Greeted passengers, answered questions, and directed them to their seats.
• Participated in pre-flight briefings to discuss flight details, weather and service plans.
• Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
• Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
• Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
• Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
• Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
• Responded to medical emergencies as needed during flights.
• Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
• Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
• Provided safety instructions to passengers prior to takeoff and landing.
• Instructed passengers on safety and emergency procedures and answered questions related to flight.
• Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
• Cooperated with pilots and crew members while performing duties on board the plane.
• Demonstrated safety equipment and procedures to meet FAA guidelines.
• Delivered onboard customer service including food and beverage service.
• Offered answers to passengers' questions and resolved issues that arose during flights.
• Kept cabin neat, clean and professional in appearance.
• Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
• Administered and coordinated emergency procedures or care, enhancing onboard safety.
• Supported smooth takeoffs and landings by keeping passengers in compliance with flight regulations.
• Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.

• Air Glider Owner
• Sales, Marketing, Scheduling Flights and Pilots
• I can discuss in detail upon interview