Gina Grant

CL TNC Manager, Uber ARBI - February 2025 - Present

- Lead a team of CL ARBI reps in handling primarily rideshare-related personal and commercial policy claims, from intake to resolution, specifically around risk assessment and accurate evaluations up to $75,000.00 for each exposure.

- Use reporting to focus on specific inventory buckets, driving organizational and rep goals through clear communication and individualized coaching.

- Onboard new peers and direct reports, ensuring they have the necessary resources and system access, while fostering a highly engaged team of direct reports through collaborative problem-solving, consistently adapting to business need.

- Serve as Qualified Substitute for my senior manager during PTO by authorizing senior manager level claims, reviewing high-risk claims daily using specialized reports and reporting on weekly results to peers.

CL TNC Manager, Uber URBI - February 2023 - February 2025

- Guided reps through unrepresented injury claim handling in multiple state venues in primarily highly litigious regions up to $25,000.00 for each party.

- Developed new hires into high-performing reps to be peer mentors and Qualified Substitutes resulting in promotion; while supporting middle and lower level performing reps through personalized action planning to improve their claims handling.

- Implemented business changes in process and claims handling within my workgroup and then to the greater organization, with consistent buy-in and execution.

- Recognized as a consistently high-performing team in fraud detection and investigative quality in the unrepresented injury cohort.

CL TNC Manager, Lyft/Uber Blanket Non-Injury - August 2021 - February 2023

- Oversaw multiple iterations of a team in the Lyft business on claims involving no injuries, but requiring detailed coverage and liability investigations, property damage management and excellent customer service.

- Selected to move to the Uber business and learned how to operate with the new partner while maintaining a team of various skill levels in and recently through the Onboarding process.

- Developed reps wishing to excel in this role and, in some cases, working with them again in their promoted roles, thereby continuing that relationship building experience.

- Hired, onboarded and developed entry-level claims reps to handle six New England states, focusing on investigative excellence in coverage analysis, damage assessment, liability quality and fraud detection.

- Conducted training sessions for the broader file owner group in CT and through New England, on new business rollouts, file owner handling best practices, compliance issues and regulatory refreshers.

- Recognized within the business group for consistently producing high-quality claims that led to confirmed fraudulent activity and subsequent reporting to local authorities.

- Acted as Qualified Substitute for my direct manager during PTO, accurately performing their job duties.

- Promoted numerous reps to substantive roles within the company, where they continue to excel.

- Staffed the 24 hour crisis-line providing support to callers regarding safety planning, resource gathering and services offered to victims, survivors and people who cared about them.

- Completed community trainings from pre-K students to corporations with age appropriate material, including: conflict resolution, empathy, warning signs of domestic violence, prevention and obtaining help.

- Provided extended live-in support in the agency's shelter for temporarily placed survivors as they transitioned to a new residence.