Friendly and hardworking Front of House Manager with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service, and quick resolution of complaints and issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front of House Manager
Outback Steakhouse
Merrick, New York
06.2022 - Current
Contribute to the success of the Front of House operations
Ensure training and development of employees are ongoing
Optimize profits by controlling labor, food & beverage costs
Grow business through sales and marketing
Increase customer satisfaction and manage standards of service
Performed daily opening and closing duties, such as setting up the dining area and cashing out registers.
Monitored customer service to ensure all guests received prompt, friendly, and courteous service.
Assigned tasks to staff members, including servers, bussers, hostesses, and bartenders.
Created weekly schedules for staff members based on business needs.
Created Liquor, beer, and wine orders.
Bartender and Server
Outback Steakhouse
Island Park, NY
02.2015 - 06.2024
Greeted customers and provided them with menus.
Maintained bar inventory, ordering supplies, and restocked items as needed.
Assisted in developing new cocktail recipes, drink specials, and promotions.
Kept track of customer orders and ensured accuracy when serving drinks.
Demonstrated proper methods of taking orders from customers accurately and efficiently.
Assisted in seating guests at tables or booths.
Took orders for food and drinks and delivered them to guests.
Checked back with customers throughout meal service to ensure satisfaction.