Gina Gross

Held multiple positions with Northern Hospitality Group over four summer seasons.

• As a Gift Shop Supervisor I organized gift shop displays to maximize customer appeal and sales, and managed weekly inventory.
• As a Human Resources Administrative Assistant I organized and maintained personnel records, such as new hire paperwork, changes to employment status, payroll coding and housing deductions.
• As a Host I welcomed guests and seated them in a timely manner, managed the wait list for a high volume restaurant, answered phones and kept the dinning room presentable.
• As a Server I maintained vast knowledge of the menus and products while providing exceptional service to a high volume of guests.

• Ensured that each guest was served courteously, quickly, and efficiently.
• Greeted customers, answered questions and recommended specials to increase profits.
• Displayed enthusiasm and knowledge about restaurant's menu and products.

• Prepared and served various types of Maui Gold Pineapple treats.
• Provided excellent customer service by promptly addressing any concerns or issues.
• Cleaned and organized retail section of store.

• Supported vendors by providing them with guidance, answering questions and resolving issues quickly.
• Analyzed and completed administrative requests on a daily basis to maintain workflow.
• Updated and maintained the routing database to ensure that inspections are assigned correctly and efficiently.
• Provided updates to insurance companies on completion statuses of surveys.
• Provided logistic support by building maps reflecting volume per zip code to establish territories for vendors to complete surveys.

• Provided general administrative support when necessary including filing paperwork, answering phones.
• Managed all shipping documents such as bills of lading, packing slips, invoices.
• Updated inventory and production information using warehouse management systems and scanner guns.
• Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
• Verified accuracy of incoming and outgoing shipments against packing lists and purchase order.
• Trained new clerks on computer systems.

• Coordinated physical inventory counts to keep information accurate and current.
• Investigated discrepancies between physical count and computer records.
• Implemented loss prevention procedures to reduce inventory shrinkage.

• Order input, invoicing, shipping and collection of funds.
• Picked, packed and shipped orders and coordinated pick ups with freight companies.
• Received inventory from French warehouse and kept inventory updated and organized.

• Maintained fleet of vehicles to be loaned to customers having maintenance done.
• Developed a system to ensure vehicles would be available for all customers.
• Obtained proper identification, proof of insurance and instructed customers in the guidelines for the use of loan vehicles.
• Processed vehicles entering and exiting the loan car program, ensuring they met proper criteria.
• Organized and filed all paperwork associated with loan cars and drivers.