Summary
Overview
Work History
Education
Skills
My hobbies are spending time with my kids and friends. I also like going for walks oat the river a
Timeline
Intern
Gina Guyron

Gina Guyron

Wichita,KS

Summary

Dedicated housekeeping professional with extensive experience at Indepe Dant Employer, recognized for enhancing guest satisfaction through meticulous cleaning and exceptional customer service. Proficient in chemical handling and inventory management, I consistently exceeded room inspection scores, fostering a welcoming environment that encouraged repeat visits. Strong teamwork and problem-solving skills drive my commitment to excellence.

Overview

15
15
years of professional experience

Work History

Housekeeping Room Attendant

Indepe Dant Employer
03.2022 - 12.2022
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
  • Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
  • Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
  • Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.
  • Improved efficiency by organizing cleaning supplies and equipment, ensuring easy access and minimal downtime.
  • Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
  • Enhanced guest comfort by adjusting room settings according to preferences noted in their reservations or previous stays.
  • Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
  • Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
  • Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
  • Reduced environmental impact by implementing water-saving cleaning techniques and using eco-friendly products.
  • Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
  • Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
  • Contributed to team goals by exceeding individual room cleaning targets without compromising quality.
  • Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
  • Fostered positive guest experience, ensuring all rooms met hotel's high standards for cleanliness and comfort.
  • Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
  • Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
  • Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
  • Streamlined cleaning procedures to minimize downtime between guest stays, enhancing overall operational efficiency.
  • Improved team performance by sharing best practices and cleaning tips with new staff members.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Handled requests for extra linens, toiletries and other supplies.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Polished fixtures to achieve professional shine and appearance.
  • Sorted, laundered and put away various laundry items.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

Dieli Clerk

Dillons Restaurant
05.2012 - 07.2015
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Learned other teammates' work tasks to train as backup.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Conducted inventory checks regularly, ensuring consistent availability of popular deli items.
  • Collaborated with other departments to promote cross-merchandising opportunities and improve overall store performance.
  • Conducted regular price checks to stay competitive, adjusting as necessary to meet market demands.
  • Coordinated with suppliers to secure best quality products, enhancing overall selection available to customers.
  • Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.
  • Managed deli equipment maintenance, ensuring all machines operated safely and efficiently.
  • Kept up-to-date with latest food safety regulations, applying new standards to daily operations.
  • Maintained strict adherence to health and safety guidelines, ensuring safe shopping and working environment.
  • Utilized knowledge of deli products to make recommendations, personalizing shopping experience for customers.
  • Enhanced customer experience by efficiently slicing, weighing, and packaging variety of deli products.
  • Assisted customers with product selection, sharing knowledge on deli items to guide their choices.
  • Offered samples of new products to customers, directly contributing to higher product visibility and sales.
  • Streamlined order processing to minimize wait times, enhancing overall customer satisfaction.
  • Developed system for tracking deli supplies, leading to more efficient reordering and reduced out-of-stock incidents.
  • Responded to customer inquiries and complaints with professionalism, restoring satisfaction swiftly.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared salads, soups and sandwiches for customers.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Deli Clerk

Waart
04.2010 - 01.2012
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
  • Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
  • Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
  • Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
  • Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
  • Streamlined order fulfillment processes for quicker turnaround times and increased customer satisfaction.
  • Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Supported store success through participation in inventory audits and suggesting improvements for deli department operations.
  • Implemented creative display techniques for deli items, increasing sales through visual appeal.
  • Collaborated with team members to introduce seasonal deli specials, generating increased interest and sales.
  • Engaged with customers to receive feedback on deli offerings, using insights to make targeted improvements.

Cashier/stocking

FamilyDollar
03.2008 - 08.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.

Education

Vahalla High School
El,Cajon ,Ca
06.2003

Skills

  • Customer service
  • Cleaning bathrooms
  • Guest relations
  • Vacuuming and sweeping
  • Dusting furniture
  • Customer service-focused
  • Mopping floors
  • Waste disposal
  • Chemical handling
  • Maintenance coordination
  • Cleaning techniques
  • Supply inventory management
  • Bathroom maintenance
  • Folding clean laundry
  • Vacuuming carpets
  • Window cleaning
  • Laundry expertise
  • Ordering cleaning supplies
  • Stain removal
  • Furniture polishing
  • Dusting surfaces
  • Carpet cleaning
  • Upholstery cleaning
  • Window washing
  • Ironing linens
  • Energy conservation
  • Chemical safety knowledge
  • Floor care techniques
  • Health and safety
  • Issue troubleshooting
  • Inventory management
  • Emergency protocols
  • Equipment maintenance
  • Chandelier cleaning
  • Maintenance reporting
  • Hospitality standards knowledge
  • Sanitization procedures
  • Restocking supplies
  • Ironing clothing
  • Mopping and buffing floors
  • Turndown service
  • Daily room inspections
  • Housekeeping
  • Time management
  • Multitasking and prioritizing
  • Teamwork and collaboration
  • Team support and collaboration
  • Problem-solving
  • Organizational skills
  • Health and safety compliance
  • Deep cleaning protocols
  • Sweeping and mopping
  • Kitchen cleaning and dishwashing
  • Supply stocking
  • Floor vacuuming
  • Professional and courteous
  • Restroom servicing
  • Floor cleaning, polishing, and waxing
  • Supply restocking
  • Equipment disinfection
  • Quality assurance
  • Multitasking Abilities
  • Interior and exterior cleaning
  • Relationship building

My hobbies are spending time with my kids and friends. I also like going for walks oat the river a

My hobbies are spending time with my kids and my family

Also like to try new reciepies  love to cook

Also love going on walks at the river  it's so peaceful

Timeline

Housekeeping Room Attendant

Indepe Dant Employer
03.2022 - 12.2022

Dieli Clerk

Dillons Restaurant
05.2012 - 07.2015

Deli Clerk

Waart
04.2010 - 01.2012

Cashier/stocking

FamilyDollar
03.2008 - 08.2008

Vahalla High School

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Gina Guyron