Overview

Work History

Education

Skills

Timeline

Gina Haglund

Mount Sinai,NY

Overview

26

26

years of professional experience

Work History

Customer Service Specialist

Toyota Of Greenville

09.2015 - 11.2023

Followed up with customers about resolved issues to maintain high standards of customer service.
Investigated and resolved customer inquiries and complaints quickly.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Managed high call volume while maintaining a courteous and professional demeanor.
Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.

Receptionist

W Salon & Spa

05.1998 - 06.2015

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Answered all phone calls promptly.
Organized, maintained and updated information in computer databases.

Education

High School Diploma -

Lindenhurst Senior High School

Lindenhurst, NY

06.1978

Skills

Appointment Scheduling
Professional telephone demeanor
Call center experience
Service Upselling

Customer Relations
Inbound Call Management
Telephone Etiquette
Clerical Support

Timeline

Customer Service Specialist

Toyota Of Greenville

09.2015 - 11.2023

Receptionist

W Salon & Spa

05.1998 - 06.2015

High School Diploma -

Lindenhurst Senior High School