Overview
Work History
Education
Skills
Timeline
Generic

Gina Haglund

Mount Sinai,NY

Overview

26
26
years of professional experience

Work History

Customer Service Specialist

Toyota Of Greenville
09.2015 - 11.2023
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.

Receptionist

W Salon & Spa
05.1998 - 06.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered all phone calls promptly.
  • Organized, maintained and updated information in computer databases.

Education

High School Diploma -

Lindenhurst Senior High School
Lindenhurst, NY
06.1978

Skills

  • Appointment Scheduling
  • Professional telephone demeanor
  • Call center experience
  • Service Upselling
  • Customer Relations
  • Inbound Call Management
  • Telephone Etiquette
  • Clerical Support

Timeline

Customer Service Specialist

Toyota Of Greenville
09.2015 - 11.2023

Receptionist

W Salon & Spa
05.1998 - 06.2015

High School Diploma -

Lindenhurst Senior High School

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Gina Haglund