GINA HALL
McKinney,TX
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Southwest Airlines
05.2024 - 12.2025
- Delivered exceptional customer service ensuring passenger comfort and safety throughout flights.
- Managed in-flight emergency situations effectively, upholding safety protocols and procedures.
- Coordinated with cabin crew to streamline boarding processes, enhancing operational efficiency.
- Conducted pre-flight safety checks, ensuring compliance with regulatory standards and company policies.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
Consumer R/E Loan Coordinator
Independent Bank
01.2022 - 05.2023
- (Retail) Coordinated loan application processes, ensuring compliance with banking regulations and internal policies.
- Process and close land/lot loans, temporary financing construction loans.
- Pull CAD, property tax information, order flood certificate.
- Order title on subject property. Review title commitment for clean title. Provide fees to title company and balancing closing disclosure.
- Prepare/send loan estimates, preliminary disclosures, closing disclosures to borrower(s) in timely manner according to TRID guidelines.
- Analyze property contracts.
- Communicate with loan officers, borrowers, title companies, and appraisers involved in loan process.
- Provide exceptional customer service throughout entire process of transaction
- Verify wiring instructions
Sr. Closer
New American Funding
01.2018 - 01.2022
- (Wholesale) Led closing processes, ensuring compliance with regulatory standards and company policies.
- Managed a pipeline of up to 125 loans monthly.
- Streamlined documentation workflows, reducing processing time for loan closings.
- Collaborated with underwriting teams to resolve discrepancies and expedite approvals.
- Utilized advanced mortgage software to manage client information and track closing statuses.
- Review, balance, and disclose loan estimates and closing disclosures to borrower(s) in timely manner according to TRID guidelines.
- Prepare and disclose corresponding Closing Disclosures and loan documents.
- Work with closing attorneys and title companies to accurately balance closing disclosures and accurately process settlement documents in timely manner.
- Review lock confirmation and Underwriter Approval to ensure loan is closed in accordance with TRID guidelines.
- Review title policy, tax certificates and hazard insurance to properly prepare settlement documents.
- Request Wire for Funding.
- Balance final Closing Disclosure for distribution of funds
Closer
Amerisave Mortgage
01.2016 - 01.2018
- (Wholesale - Refinances mostly) Review, balance and disclose loan estimates and closing disclosures to borrower(s) in timely manner according to TRID guidelines.
- Maintained a pipeline of about 80 loans per month.
- Collaborated with clients to gather necessary documentation and address inquiries throughout closing stages.
- Review lock confirmation and Underwriter Approval to ensure loan is closed in accordance with TRID guidelines
- Review title policy, tax certificates and hazard insurance to properly prepare settlement documents
- Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
- Request Wire for Funding
- Assist with post-closing functions as needed
Education
University of Alaska
Anchorage, AKUniversity of Phoenix
01.2012
High School -
Menlo Atherton High School
01.1989
Skills
- Customer Service and support
- Attention to detail
- First aid
- Writing and verbal communication
- Meticulous attention
- Document review
- Issue resolution
- Skilled in Microsoft Office, Encompass, Calyx Point
- Residential mortgage lending regulations
- Managed a Pipeline of 100 loans monthly
- Loan origination
- Underwriting support
Previous Experience
- Escrow Assistant
- Customer Service Representative
- Call Center Agent
Timeline
Flight Attendant
Southwest Airlines
05.2024 - 12.2025
Consumer R/E Loan Coordinator
Independent Bank
01.2022 - 05.2023
Sr. Closer
New American Funding
01.2018 - 01.2022
Closer
Amerisave Mortgage
01.2016 - 01.2018
High School -
Menlo Atherton High School
University of Alaska
University of Phoenix