Gina Hanchey
Johns Creek,Georgia
Summary
Specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Store Director
At Home Decor Superstore
07.2021 - 08.2023
- Exceeded company targets consistently through proactive monitoring of UPT's and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Maintained day to day operations while keeping quality standards high.
- Promoted team collaboration, performance, and efficiency by healthy environments focused on mutual success and respect.
Inventory Manager
At Home Decor Superstore
11.2018 - 07.2021
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
Manager
Stanton Group Inc.
04.1998 - 09.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
Newton High School
Covington, GA05.1998
Skills
- Sales Leadership
- Vendor relationship development
- Brand Awareness
- Staff Leadership
- Business Development
- People Management
- Accounting and finance reporting
- Store operations
- Strategic Planning
- Merchandise planning
- Sales Promotions
- Retail Inventory Management
- Friendly and Positive
- POS Systems
- Goals and performance
Timeline
Store Director
At Home Decor Superstore
07.2021 - 08.2023
Inventory Manager
At Home Decor Superstore
11.2018 - 07.2021
Manager
Stanton Group Inc.
04.1998 - 09.2018
High School Diploma -
Newton High School
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