Gina Hazen
Saratoga Springs,NY
Summary
Having a background in Case Management and being able to identify the needs of the patients and/or families early on in the admission will help to ensure that not only proper supports are in place but will also reduce the readmissions. My experience in complex problem-solving and compassionate care has streamlined patient care planning, resulting in notable healthcare outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Utilization Management Registered Nurse
Ellis Hospital
10.2022 - Current
- Reduced healthcare costs through efficient utilization of resources and identification of unnecessary treatments or procedures.
- Optimized hospital stays by monitoring admissions for appropriateness based on established clinical guidelines while considering each patient''s unique circumstances.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Improved patient outcomes by meticulously reviewing patient records to ensure appropriate care levels.
Case Manager
Saratoga Hospital
10.2020 - Current
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Advocated for patients'' rights, facilitating access to necessary services and resources within the community.
- Enhanced patient satisfaction with empathetic communication and timely updates on care progress.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Educated patients and caregivers on healthcare protocols and processes.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Responded promptly and professionally to patient questions and concerns.
Registered Nurse, Medical-Surgical Unit
Saratoga Hospital
05.2016 - 10.2020
- Managed caseload of 5 to 7 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
- Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
- Demonstrated flexibility in managing multiple priorities concurrently during high-stress periods while maintaining a calm demeanor.
- Evaluated patient histories, complaints, and current symptoms.
- Administered medications and treatment to patients and monitored responses.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
- Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
- Provided education on disease management strategies to empower patients in self-care activities throughout their recovery journey.
- Streamlined medication administration processes, reducing medication errors and enhancing patient safety.
- Consistently maintained accurate documentation of patient assessments, interventions, and outcomes in accordance with regulatory requirements.
- Managed complex wound care, including dressing changes, monitoring for signs of infection, and collaborating with wound care specialists as needed.
- Developed strong rapport with patients and families through active listening, empathy, and clear communication during challenging situations.
- Implemented fall prevention strategies to minimize patient injuries and promote a safe environment within the medical-surgical unit.
- Performed intravenous therapy procedures and monitored chest tubes.
- Provided health education to patients and families regarding discharge instructions and plans of care.
- Assisted in the development of unit-specific protocols for common medical-surgical procedures, improving efficiency and standardizing practice across the team.
- Enhanced patient satisfaction with compassionate, personalized nursing care tailored to each individual''s needs.
- Mentored new staff members and nursing students, fostering a supportive learning environment within the unit.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
Patient Care Assistant
Saratoga Hospital
11.2010 - 05.2016
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive care.
- Exhibited flexibility in adapting to changes in schedules or assigned duties while maintaining professionalism.
- Improved patient satisfaction by responding promptly to call lights and addressing needs or concerns.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Participated in ongoing training opportunities to stay current on best practices within the field of patient care.
- Provided emotional support to patients during difficult moments, fostering trust and rapport.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Implemented infection control protocols effectively, reducing the spread of illness within the facility.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
- Supported patients'' physical mobility by assisting with transfers, ambulation, and range of motion exercises as directed by nursing staff.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - Registered Nurse
SUNY Delhi
454 Delhi Drive Delhi, NY05-2018
Associate of Science - Registered Nurse
The Belanger School of Nursing
Schenectady, NY05-2016
Associate of Science - Math And Science
ADIRONDACK COMMUNITY COLLEGE
Queensbury, NY05-2007
Skills
- Case Management
- Patient Relations
- Complex Problem-Solving
- Relationship Building
- Family Education
- Patient Evaluation
- Patient care planning
- Professional Bedside Manner
- Patient Management
- Compassion and Empathy
- Patient and family advocacy
- Patient education and counseling
Certification
- NY SCREEN Certified
- Patient Review Instrument (PRI) Certified
- Basic Life Support Certification (BLS)
Timeline
Utilization Management Registered Nurse
Ellis Hospital
10.2022 - Current
Case Manager
Saratoga Hospital
10.2020 - Current
Registered Nurse, Medical-Surgical Unit
Saratoga Hospital
05.2016 - 10.2020
Patient Care Assistant
Saratoga Hospital
11.2010 - 05.2016
- NY SCREEN Certified
- Patient Review Instrument (PRI) Certified
- Basic Life Support Certification (BLS)
Bachelor of Science - Registered Nurse
SUNY Delhi
Associate of Science - Registered Nurse
The Belanger School of Nursing
Associate of Science - Math And Science
ADIRONDACK COMMUNITY COLLEGE
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