Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gina Hebert

San Antonio,TX

Summary

Professional Automotive Service Writer with 4 years of experience working at automotive repair and body shops. Comfortable working in high demand, fast-paced business while providing courteous professional service to new and established customers. Trained and knowledgeable on large variety of automobile makes and models.

Overview

16
16
years of professional experience

Work History

Automotive Business Administrator/service Writer

Rhapsody Automotive
01.2020 - Current
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Interacted with customers by phone, email or in-person to provide information.
  • Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Supported business owner with proactive correspondence management, document coordination and customer relations.
  • Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
  • Delivered clerical support by handling range of routine and special requirements.
  • Assisted with coordination and hosting of company events.
  • Reconciled account files and produced monthly reports to keep business owner informed about office operations.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Teamed with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration.
  • Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
  • Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes.
  • Achieved and maintained top client satisfaction and retention by managing project deliverable accuracy and alignment with specifications.
  • Assisted in training temporary employees for special projects.
  • Transcribed meeting minutes for recordkeeping and submitted to senior management.
  • Led training sessions, answered questions and assisted employees with troubleshooting during software migrations.
  • Compiled and distributed reports and contracts, auditing data prior to shipping to promote accuracy.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Aligned office departments and increased inter-department communication and data sharing by implementing new workflows.
  • Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
  • Researched accounts and contracts in support of business owner and emailed compiled information upon completion.
  • Accurately diagnosed and recorded service needs on work orders and provided details to technicians.

Manager of Operations

Sally's Beauty Supply
12.2017 - 02.2019
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Reviewed shift reports to understand current numbers and trends.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Online Banking Specialist

Wells Fargo Center
01.2011 - 08.2016
  • Opened new accounts and made changes to existing accounts.
  • Helped customers prepare documents required to complete transactions and process requests.
  • Investigated and resolved account issues by offering applicable options to customers.
  • Presented products and services to customers using in-depth knowledge to answer questions.
  • Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
  • Identified customer desires and goals through needs-based sales tactics.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.

College Advisor

Career Point College
04.2007 - 03.2012
  • Advised students individually and in groups on academic programs for individual interests.
  • Maintained student database and electronic records for each student contact.
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Educated students on course selection to align with career goals.
  • Provided support and guidance to students experiencing academic and personal troubles.
  • Mentored students, offering advice and support on topic selection, appropriateness and academic value.
  • Coordinated follow up and student outreach to monitor academic progress for at-risk students.
  • Reviewed student files to meet deadlines for completing various graduation requirements.
  • Assisted students in selecting courses to align with interests and abilities.
  • Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
  • Maintained accurate confidential participant files to meet state and federal guidelines.
  • Met firm deadlines while applying result-driven and goal-oriented methodology to teaching initiatives.
  • Facilitated academic and cognitive assessments to provide resource referrals according to individualized needs.

College Admissions Advisor

Everest Institute
10.2008 - 12.2009
  • Maintained student database and electronic records for each student contact.
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Educated students on course selection to align with career goals.
  • Mentored students, offering advice and support on topic selection, appropriateness and academic value.
  • Provided support and guidance to students experiencing academic and personal troubles.
  • Advised students individually and in groups on academic programs for individual interests.
  • Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
  • Discussed student success strategies and development of study skills.
  • Assisted students in selecting courses to align with interests and abilities.
  • Organized, detailed and excellent track record of working well under pressure to meet deadlines.
  • Made recommendations for continuous improvement related to use of new teaching tools, resources and training and improvement of online doctoral education instruction.

Education

Associate of Applied Science - Business Administration And Management

Career Point College
San Antonio, TX
05.2009

Skills

  • Cost Estimates
  • Customer Inquiries
  • Revenue Quotas
  • Accounts Payable and Accounts Receivable
  • External Audits
  • Providing Feedback
  • Managing Status Reports
  • Customer Service
  • Records Preparation
  • Microsoft Office
  • Client Rapport-Building
  • Repair Documentation
  • Product and Service Knowledge
  • Available Parts Inventorying
  • Telephone Etiquette
  • Monetary Transactions
  • Invoice Verification
  • Productivity Standards
  • Reading Comprehension
  • Maintaining Clean Work Areas
  • Accurate Estimates
  • Customer Needs Assessment
  • Communicating with Clients
  • Service Upsells
  • Organizational Systems
  • Order Preparation
  • Customer Account Management
  • Sales Report Generation
  • Document and Records Management
  • Social Perceptiveness
  • Office Supplies and Inventory
  • Investigate Claims
  • Policy and Procedure Adherence
  • Sales Quota Achievement
  • Order and Refund Processing
  • Materials Movement
  • Understanding Customer Needs
  • Sales and Upselling
  • Merchandise Orders and Exchanges
  • Calm and Professional Under Pressure
  • Administrative and Office Support
  • Accurate Recordkeeping
  • Interpretation and Translation Services
  • Professional Relationships
  • POS Systems and Ordering Platforms
  • Complex Product Knowledge
  • Past Due Account Management
  • Communications Support
  • Estimating

Timeline

Automotive Business Administrator/service Writer

Rhapsody Automotive
01.2020 - Current

Manager of Operations

Sally's Beauty Supply
12.2017 - 02.2019

Online Banking Specialist

Wells Fargo Center
01.2011 - 08.2016

College Admissions Advisor

Everest Institute
10.2008 - 12.2009

College Advisor

Career Point College
04.2007 - 03.2012

Associate of Applied Science - Business Administration And Management

Career Point College

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Gina Hebert