Summary
Overview
Work History
Education
Skills
Timeline

Gina Hernanadez

Vail,AZ

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience

Work History

Morning Fresh Shift Manager

Walmart
06.2018 - 04.2019
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Effectively supervised staff of 10 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Proven ability to develop and implement creative solutions to complex problems

Fresh Support Manager

Walmart
02.2018 - 06.2018
  • Determined and implemented appropriate productivity, quality and service goals.
  • Purchased new inventory according to expected regular and holiday demand.
  • Maintained compliance with health code standards.
  • Completed cycle counts and monthly inventory.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Effectively supervised staff of 10 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Trained and led team of 4 department team members

Front End Zone Merchandise Supervisor

Walmart
02.2017 - 02.2018
  • Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Managed time efficiently in order to complete all tasks within deadlines

General Merchandise Support Manager

Walmart
09.2015 - 02.2017
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Orthopedic Medical Reseptionist

Arizona Community Surgeons
08.2015 - 09.2015
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.

Jewelry Manager

Walmart
11.2014 - 08.2015
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Submitted reports to senior management to aid in business decision-making and planning.

Produce Manager

Walmart
01.2014 - 11.2014
  • Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
  • Coached and mentored new team members.
  • Planned attractive produce displays, using color and texture to enhance.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Managed team of 6 staff in produce department generating more than $12,000 in monthly revenue.
  • Purchased produce following guidelines of marketing plan.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.

Produce Associate

Fry's Food And Drug
07.2012 - 01.2014
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Completed prep work on pre-packaged vegetables and fruits.

Floral Clerk

Fry's Food And Drug
07.2012 - 01.2014
  • Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.
  • Placed orders for supplies such as ribbon and cellophane.
  • Educated customers about proper handling and care for maximum life of each flower arrangement or plant.
  • Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.

Meat and Seafood Clerk

Fry's Food And Drug
07.2012 - 01.2014
  • Restocked products based on available inventories and customer demands.
  • Maintained excellent levels of food safety by frequently checking product dates and temperatures.
  • Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
  • Priced 50 orders daily by correctly wrapping, weighing and labeling cuts.
  • Created appealing daily meat displays to increase meat and seafood sales by 20%.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Some College (No Degree) - Medical Billing And Coding

Carrington College - Phoenix, Phoenix, AZ

High School Diploma -

Cienega High School, Vail, AZ
05.2011

Skills

  • Standards and Compliance
  • Staff Motivation and Discipline
  • Inventory Tracking
  • Customer Relationships

Timeline

Morning Fresh Shift Manager - Walmart
06.2018 - 04.2019
Fresh Support Manager - Walmart
02.2018 - 06.2018
Front End Zone Merchandise Supervisor - Walmart
02.2017 - 02.2018
General Merchandise Support Manager - Walmart
09.2015 - 02.2017
Orthopedic Medical Reseptionist - Arizona Community Surgeons
08.2015 - 09.2015
Jewelry Manager - Walmart
11.2014 - 08.2015
Produce Manager - Walmart
01.2014 - 11.2014
Produce Associate - Fry's Food And Drug
07.2012 - 01.2014
Floral Clerk - Fry's Food And Drug
07.2012 - 01.2014
Meat and Seafood Clerk - Fry's Food And Drug
07.2012 - 01.2014
Carrington College - Phoenix - Some College (No Degree), Medical Billing And Coding
Cienega High School - High School Diploma,

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Gina Hernanadez