Summary
Overview
Work History
Education
Skills
Timeline
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Gina Hernandez

El Paso,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Homeschool Teacher/Caregiver

Hernandez Household
02.2017 - Current
  • Researched and chose appropriate curriculum to meet children's abilities and grade levels.
  • Researched multiple curricula, methodologies and perspectives as part of educational planning.
  • Adapted teaching methods and lesson plans to changing student needs.
  • Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
  • Adapted teaching methods and instructional materials to meet students' varying needs and interests.
  • Led groups of students on field trips to enriching destinations, introducing to new experiences and broadening education.
  • Increased student motivation by implementing engaging activities and interactive teaching techniques.
  • Fostered a positive learning environment, promoting open communication and active participation among students.
  • Assessed student progress regularly, utilizing test results to adjust teaching strategies as needed.
  • Implemented hands-on activities and experiential learning opportunities for improved understanding of complex concepts.

Customer Service Representative/Cashier

Wingstop
10.2015 - 02.2017
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Paraprofessional (Teacher's Aide)

Abilene Independent School District
09.2011 - 05.2015
  • Enhanced office efficiency by organizing and maintaining a comprehensive filing system for student records.
  • Streamlined communication between school staff, parents, and students by managing phone calls, emails, and in-person inquiries.
  • Maintained a welcoming front office environment for visitors through professional customer service skills and maintaining a clean space.
  • Maintained an up-to-date inventory of supplies for the office and classrooms by regularly monitoring stock levels and placing orders as needed.
  • Contributed to a positive school climate by fostering open communication lines between parents, students, and staff members.
  • Covered for front desk associate for daily breaks and planned and unplanned absences.
  • Checked patient vitals such as temperature and blood pressure
  • Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
  • Provided crisis intervention services during emergencies or critical incidents at school.

Customer Service Representative

Pizza Hut
05.2005 - 02.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma -

Dorothy Perkins Christian Academy
Abilene, TX
02.2007

Skills

  • Student Assessment
  • Time Management
  • Teaching Strategies
  • Organizational Skills
  • Field Trip Coordination
  • Active Listening
  • Student Engagement
  • Interpersonal Skills

Timeline

Homeschool Teacher/Caregiver

Hernandez Household
02.2017 - Current

Customer Service Representative/Cashier

Wingstop
10.2015 - 02.2017

Paraprofessional (Teacher's Aide)

Abilene Independent School District
09.2011 - 05.2015

Customer Service Representative

Pizza Hut
05.2005 - 02.2015

High School Diploma -

Dorothy Perkins Christian Academy

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Gina Hernandez