Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Gina Hiller

Brand Ambassador
Fairfax,VA
Gina Hiller

Summary

Dynamic and results-oriented Brand Ambassador with over ten years of experience in relationship building, sales promotion, and community collaboration. Proven track record of enhancing brand visibility and fostering strong sales cultures through consistent store visits, staff training, and local vendor partnerships. Successfully served as a liaison between store locations and Breville-Sage corporate direction, establishing meaningful and openly communicative relationships regarding training needs and company standards.

Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning, and time management. Considered knowledgeable in information analysis and program management. Knowledge in recruitment and retention, mediation, staff training and development, and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.

Overview

8
years of professional experience

Work History

Breville USA
Fairfax, United States

Brand Ambassador
03.2021 - Current

Job overview

  • Assisted with preliminary relationship building in numerous locations and eventually became a permanent liaison between those stores and Breville-Sage corporate direction
  • Established meaningful and openly communicative relationships with staff regarding training needs and wants
  • Consistently completed weekly visits to these locations in order to grow the connection and promote a strong sales culture surrounding our brand
  • Advertised the brand in every opportunity, and regularly reached out to local vendors in hopes of creating collaborative events
  • Often traveled to locations outside of my territory to support other Ambassadors with scheduled events or to offer general support
  • Conducted in-depth demonstrations of products as well as streamlining the customer service experience for both clients and store relations
  • Coordinated onboarding process for new hires including conducting orientation sessions
  • Assisted with onboarding process for new employees including paperwork processing
  • Assisted clients with onboarding and account setup processes
  • Developed training materials used by staff during onboarding sessions

Williams-Sonoma Inc.
Fairfax, United States

Acting General Manager/Assistant Store Manager
04.2019 - 03.2021

Job overview

  • Created and maintained onboarding materials such as handbooks, policies, and procedures.
  • Conducted employee intake interviews to assess skills, abilities, and job requirements.
  • Resolved customer complaints quickly while maintaining high-quality standards of service delivery
  • Coached associates in proper operations execution and customer service
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Conducted interviews for new hires and created training modules for onboarding
  • Developed and analyzed various coaching methods to introduce new associates to brand standards
  • Served as an organizer for daily, weekly, monthly, and quarterly metrics attainment
  • Compiled audit and expense reporting monthly
  • Effectively managed daily employee and facility safety measures
  • Communicated with corporate representatives concerning all matters of business and strategy
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments
  • Scheduled and conducted onboarding meetings with new hires to ensure a smooth transition into their role

AVEDA
Fairfax, United States

Assistant Store Manager/Assistant Team Lead
01.2016 - 01.2018

Job overview

  • Motivated team towards daily sales and personal goals
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods
  • Gave personalized beauty consultations, facials, and massages for guests
  • Led weekly and monthly sales meetings to analyze results and devise new profitability strategies
  • Hosted various private events and collaborations that featured local vendors and merchants
  • Analyzed various company training and accountability methods for implementation
  • Managed daily employee and facility safety measures
  • Maintained constant communications between staff and corporate offices
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours
  • Analyzed market trends to identify opportunities for product expansion or improvement

Education

University of Mary Washington
Fredericksburg, VA

Bachelor of Arts from Creative Writing
11-2024

University Overview

Northern Virginia Community College
Annandale, VA

Associate of Arts from Literature
05-2022

University Overview

Skills

  • Project Management
  • Staff Training
  • Relationship Management
  • Performance Improvement
  • Strong interpersonal skills
  • Conflict Resolution
  • Adaptable Personality
  • Communication Skills
  • Corrective Action Planning
  • Employee Onboarding
  • Performance Assessment
  • Recruitment

References

References
  • Daniel Chung, Breville USA, Regional Manager, (310)-408-6265
  • David Willox, Williams-Sonoma Inc., Team Lead, (508)-479-9903
  • LaTonyia Vaughn, Williams-Sonoma Inc., Sales Associate, (703)-867-1329
  • Josh Hageman, The Marshmallow Fellow LLC., Founder/Collaborative Vendor, (703)-229-3749

Timeline

Brand Ambassador
Breville USA
03.2021 - Current
Acting General Manager/Assistant Store Manager
Williams-Sonoma Inc.
04.2019 - 03.2021
Assistant Store Manager/Assistant Team Lead
AVEDA
01.2016 - 01.2018
University of Mary Washington
Bachelor of Arts from Creative Writing
Northern Virginia Community College
Associate of Arts from Literature
Gina HillerBrand Ambassador