Gina Hilton

• Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
• Performed daily inventory for keys and linens and detailed information in audit reports.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Checked guests in out of hotel, made reservations and processed payments.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.

• Tallied cash drawer at beginning and end of each work shift.
• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
• Restocked and organized merchandise in front lanes.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Worked flexible schedule and extra shifts to meet business needs.
• Checked personal identifications during alcohol and tobacco sales.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Processed customer refunds and exchanges according to established guidelines.
• Stocked, tagged and displayed merchandise as required.

• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Tallied cash drawer at beginning and end of each work shift.
• Welcomed customers and helped determine their needs.
• Greeted customers entering store and responded promptly to customer needs.
• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Worked flexible schedule and extra shifts to meet business needs.
• Checked personal identifications during alcohol and tobacco sales.

• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
• Accomplished multiple tasks within established timeframes.

• Managed opening and closing shift kitchen tasks.
• Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
• Prepared food orders to support waitstaff and other team members.
• Practiced proper safety and sanitation standards.
• Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
• Kept kitchen up to code for health and safety inspections.
• Worked in fast-paced environment with sense of urgency to serve guests quickly.

• Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
• Followed instructions from supervisor regarding daily job tasks and duties.

• Followed instructions from supervisor regarding daily job tasks and duties.
• Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.

Padded

• Protected materials for transport by correctly packaging products in boxes and crates.
• Complied with safety, health and environmental regulations as prescribed by law.