Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gina Holguin

Mint Hill,NC

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

29
29
years of professional experience

Work History

Assistant Manager

Mana Supermarket
09.2022 - 05.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Shift Leader

Chopt
07.2009 - 08.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Shift Leader Manager

McDonald's
04.2004 - 06.2009
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.

Operations Manager

Fashion Warehouse
06.1996 - 01.1999
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.

Education

High School Diploma -

Instituto Nacional
Guayaquil,Ecuador
02-1995

Skills

  • Money handling
  • Customer service
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Staff training and development
  • Staff supervision
  • Conflict resolution

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Assistant Manager

Mana Supermarket
09.2022 - 05.2025

Shift Leader

Chopt
07.2009 - 08.2022

Shift Leader Manager

McDonald's
04.2004 - 06.2009

Operations Manager

Fashion Warehouse
06.1996 - 01.1999

High School Diploma -

Instituto Nacional

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