Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Gina Hoover

Gina Hoover

Larksville,PA

Summary

Results-driven Collections Representative with a knack for getting debtors to open-up and communicate. Outstanding negotiation and customer service skills. Proficient in processing payments and accurately recording information.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Collections Representative

Cintas Fire Protection
12.2022 - Current
  • I am currently working as an Accounts Receivable representative that cakes daily calls and emails to customers to verify they have received their invoices and
  • Gather payments
  • If customer have any issues with their invoices I am to do research and reach out to the local teams to find a solution.

Billing associate

UPS
11.2019 - 05.2022
  • While working for UPS I provided superior customer service and helped identify, prioritize, and resolve complex issues, which can delay payment
  • I was able to help develop, create, and analyze collection and accounts receivable reports
  • When needed I updated customer and other stakeholder information using various software programs, including UPS proprietary programs
  • I Monitored and maintained assigned customer accounts, submitted recommendations to write off account balances, and participated daily in conference calls
  • My verbal and written communication skills are excellent, and I have the ability to effectively and professionally present information and respond to questions
  • I have strong organizational and prioritization skills and problem-solving skills, requiring advanced research and root cause analysis techniques, as well as, advanced negotiation skills
  • I desire to work in a position requiring extensive phone and email communication and the ability to work in a highly measured, fast-paced, production environment.

Customer Service Representative

Manpower
01.2019 - 11.2019
  • Reviewed new business proposals for contractors to use UPS as a service for any conflicting issues
  • Created temporary accounts in the system for any contracts coming in that were new and needed the information added in
  • Reviewed data entered by previous associates for returning customers fixing any mistakes made and organizing any new addresses that needed to be added
  • Answered company emails regarding customers' questions with billing information.

call center representative

Maximus Call Center, Township of Jenkins
06.2018 - 12.2018
  • Handled incoming calls of clients who had questions about the Obama Care insurance, their insurance bills, why they were denied, or what information they needed to continue getting insurance
  • Helped customers with the appeals process if they believed they should have been awarded insurance and were wrongfully denied
  • Got the appeals to the proper case workers and helped work through the problems when the client called back in.

Buddy/Trainer

Bark, Chewy Fulfillment Center
08.2017 - 12.2017
  • I strive to be the best teacher I can be
  • I work very hard to learn processes well and correct them so that I may rely on the information I get back to new starts and current team members alike
  • Teaching has always been a passion, and I am always looking for other ways to explain things to different learners because not everyone learns the same
  • I pride myself in taking my time with my trainees so they get the training they deserve and need.

Warehouse Team Member

Chewy Fulfillment Center
08.2017 - 12.2017
  • I have trained in the following processes: Induction, Staging, Multi picks, Single picks, OVS, UOM, Single pack, Air picks, Single air picks, and tape line
  • I have the following PIT certifications: Reach, Double walkie, walkie stacker, dock stacker, and order picker
  • I am currently working on becoming trained in the processes I do not know.

Ship Clerk/Trailer Dock Release

Amazon Fulfilment Center
09.2015 - 08.2017
  • I was the Shipping coordinator for the outbound trucks that were required to be stacked
  • I worked with a group of 30 - 20 people on a daily basis shipping products out of the building
  • I understood the WMS and YMS tools which allowed me to move trucks to the fence and dock doors
  • I inspected the trucks on an hourly round to see if the walls were stable and made sure that the truck was not too heavy on the axles
  • When a truck was finished another TDR associate would close the truck out and lock it when it got to the fence
  • Sometimes we would have to talk with truck drivers and get their information before they could leave with the product.

Safety Compliance Officer

Amazon Fulfillment Center, Unlocker
09.2015 - 08.2017
  • I was in charge of making rounds about the building reminding people to wear their gloves, clean up as they worked, and bend at the knees on a daily basis
  • We had our group meetings every Wednesday to relay information to the other shift about what problems the other shift was having and to brainstorm ideas on how to fix these problems
  • I would always take notes for any member that was not present so I could give them a heads-up and get their own feedback
  • Problem solver/

Amazon
11.2014 - 08.2017
  • As an unlocker, I would gather pallets of work that needed to be processed by other associates and take them to their workstations
  • I would answer all problems that happened while they worked in their stations and keep the area clean
  • I also helped get jams out of the Sorter
  • As a Problem solver, I worked on fixing seller and inbound mistakes
  • If a box had too many or too few of an item I would do the research and get the correct information
  • Sometimes products just needed relabeling others required small or large adjustments.

Ambassador/trainer

Amazon.com
10.2014 - 08.2017
  • The ambassador program at Amazon is very familiar to that of the Bark Buddies at Chewy
  • However, I had the added responsibility of organizing my binder to teach processes I also would conduct hidden audits on other associates to find out if they took our training well or tried to cut corners
  • Sometimes I would have to retrain people in processes they had not done for months at a time.

Education

Bachelor of Science - Business Administration And Management

Post University
Waterbury, CT
03.2025

Associate of Science - Business Management

Post University
03.2023

Skills

  • Task Management
  • Business Communications
  • Employee Training
  • Group Organization
  • Call Center
  • Customer Service
  • Balance Management
  • Supply Ordering
  • Administration and Management
  • Event Planning
  • Updating Customer Accounts
  • Microsoft Office
  • Customer Care
  • Forklift
  • Shipping Receiving
  • Strategic Planning
  • Research
  • Accounts Payable
  • Writing Skills
  • Accounting
  • Root Cause Analysis
  • Accounts Receivable
  • Proficient writing and verbal skills
  • Calm nature
  • Team player
  • Acquit computer skills
  • Reliable
  • Careful thought process
  • Excellent time management
  • Efficient
  • Resourceful
  • Certifications and Licenses
  • Forklift Certified
  • Assessments
  • Analyzing data — Familiar

Certification

  • First Aid/CPR Certified

Timeline

Collections Representative

Cintas Fire Protection
12.2022 - Current

Billing associate

UPS
11.2019 - 05.2022

Customer Service Representative

Manpower
01.2019 - 11.2019

call center representative

Maximus Call Center, Township of Jenkins
06.2018 - 12.2018

Buddy/Trainer

Bark, Chewy Fulfillment Center
08.2017 - 12.2017

Warehouse Team Member

Chewy Fulfillment Center
08.2017 - 12.2017

Ship Clerk/Trailer Dock Release

Amazon Fulfilment Center
09.2015 - 08.2017

Safety Compliance Officer

Amazon Fulfillment Center, Unlocker
09.2015 - 08.2017

Amazon
11.2014 - 08.2017

Ambassador/trainer

Amazon.com
10.2014 - 08.2017

Bachelor of Science - Business Administration And Management

Post University

Associate of Science - Business Management

Post University

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Gina Hoover