VP, OPS EFFECTIVENESS AND INNOVATION
Spring Health
11.2018 - Current
- Member of Executive team and senior leadership.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Scaled internal teams from 3 to +500, and provider network from 20 in 4 states covering 10K lives to +10K providers globally covering 12M lives.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols through the following departments: Care Navigation, Care Support, Provider Operations, Coaching Operations, Employer Services, Compliance, Analytics, Enablement, and Process Engineering
- Expanded core services to include global therapy, in-person care, children's care, sub-clinical coaching programs, manager consultations, mandated referrals and onsite clinical care.
- Supported building proprietary software for clinical documentation and case management.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Streamlined operations to maximize business efficiency and profits.
