Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gina Howard

Aldie,VA

Summary

To secure the position of Safety Advocate for the ATW program

Overview

34
34
years of professional experience
1
1
Certification

Work History

Customer Service Representative

United Airlines
Washington Dulles Int'l Airport
05.1993 - Current
  • Assist customers with all aspects of travel needs.
  • Support the needs of the operation in different areas such as ticket counter, gates, arrivals/customs, customer service center, United Club, PA9 (positive bag match), Reflight (rerouting and retrieval of bags), BSO (baggage service), and stock/supplies.
  • Ability to multi-task and maintain composure during IRROPS.
  • Capability of being empathetic and helpful to customers under all circumstances.
  • Maintaining safe work practices among co-workers.

Lead Customer Service Representative

United Airlines
Washington Dulles Int'l Airport
09.2012 - 11.2019
  • Provide support to the team of front-line customer service agents with all aspects of the customers' travel needs.
  • Support management in all needs of the operation.
  • Encourage safe working behaviors.
  • Scheduled training for CS employees as a Station Training Coordinator.

Reservations Sales and Services Representative

United Airlines
Sterling, VA
12.1991 - 05.1993
  • Assist callers with booking and managing their travel needs.
  • Communicate information to customers regarding fares, rules, schedules, routings, required travel documents, and flight arrival and departure information.
  • Resolve customer conflicts with travel plans.
  • Notify customers of flight irregularities and changes in schedules.
  • Assist company employees with personal and business travel needs.

Education

Bachelor of Science - Major in English, Technical Writing

Radford University
Radford, VA
12-1989

Skills

  • Over 33 years of experience delivering excellent customer service to customers and supporting standard work practices
  • Consistently safety-minded and have demonstrated exemplary safety compliance
  • Respected by peers and always a team player
  • Excellent communication skills, both verbally and in writing

Certification

OSHA 10 Hour - Non California Stations Certification, April 12, 2019

Timeline

Lead Customer Service Representative

United Airlines
09.2012 - 11.2019

Customer Service Representative

United Airlines
05.1993 - Current

Reservations Sales and Services Representative

United Airlines
12.1991 - 05.1993

Bachelor of Science - Major in English, Technical Writing

Radford University

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Gina Howard