Epic, Excel, Word, Power Point
Gina Howard
Manager, Health Services, MSN-NA RN
Stockbridge,GA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
23
23
years of professional experience
Work History
Manager, Health Services
Kaiser Permanante
Stockbridge, GA
05.2023 - Current
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Assisted with regulatory issues such as compliance.
- Tracked and evaluated statistical data on healthcare activities to make effective program decisions.
Health Care Team RN
Kaiser Permanente Ambulatory Medicine
Atlanta, Georgia
11.2017 - 05.2023
- Serves as leader and mentor for other members of Health Care Team to provide quality service.
- Managed care from admission to discharge.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Assists Health Services Administrator in management of Internal Medicine and Pediatric MAs and LPNs as well as patient registration associates, and environmental services staff.
- Manages day to day operations of clinical patient care programs and services
- Coordinates with other facilities, departments and external providers in various roles and aspects.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Investigated and resolved issues affecting facility operations and patient care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Assisted providers with decisions regarding patient disposition.
- Facilitated evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients and staff regain or improve coping abilities.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Quickly responded to situations impacting safety and security to facility, actualizing crisis prevention interventions to control and de-escalate situations.
Travel Staff RN
Northeast Georgia Medical Center
Gainesville, GA
07.2017 - 10.2017
- Care of patients with multiple comorbidities, end of life care and telemetry monitoring
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Provided emotional support and guidance to patients and family members to help cope with emotional challenges of illness.
- Provided care to patients with mobility issues offering to transport to medical appointments and assisting with medical tests.
- Developed relationships with patients and families to understand medical history and care needs.
- Educated patients and families about medications, treatments and lifestyle changes to better understand and manage condition.
- Provided medical care to patients in varied settings to offer patients best possible care regardless of location.
- Developed discharge plans for patients and provided information about follow-up care to reduce risk of readmission.
- Documented patient interactions and interventions in EPIC EMR.
- Documented all elements of care and updated patient charts and confidential files to reflect changes in care plans, interventions applied, and observations.
Patient Logistics Specialist
The University of Chicago Medical Center
Chicago, IL
11.2015 - 02.2017
- Facilitated movement of patients throughout hospital system and assisted with transfer of patients from external facilities
- Managed high call volumes (over 100 calls per shift) and successfully implemented strategies to minimize workload.
- Researched issues and assessed inefficiencies within supply chain using Epic EMR to devise solutions and improve performance.
- Built long-term relationships due to prompt and courteous service.
- Minimized process discrepancies through clear, concise, effective communication with internal and external customers.
- Issued timely and accurate responses to both internal and external inquiries.
- Worked with customers to integrate processes and correct issues.
- Detected and resolved multifaceted issues related to business direction and operations.
- Minimized process discrepancies by working closely with floor managers, nursing staff, and directors to ensure timely patient movement from ER to floor beds and from OR to ICU beds.
- Handled high-volume calls and collaborated with directors and floor managers to resolve bed shortages and patient discharge issues.
- Issued timely and accurate responses to both internal and external inquiries and requests.
Charge Nurse/ Staff RN
The University Of Chicago Medical Center
Chicago, IL
04.2013 - 11.2015
- Provided quality care for patients while acting in leadership/support role to staff
- Maintained high patient satisfaction ratings ( through passionate, personable, and professional bedside manner.
- Documented information in patients' electronic medical record, relaying information to clinicians and care providers to facilitate continuity of care.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Supervised and managed daily scheduling, tasking, and administration.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Strengthened unit care standards and policies with focus on patient safety and dignity.
- Performed patient assessments and adjusted care plans accordingly.
- Built rapport with patients and family members to deliver exceptional care.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Supervised patient admissions and discharges from hospital to home care, rehabilitative facility, or self-care.
Travel Nurse
AMN Healthcare
Houston, TX
07.2012 - 04.2013
- Step-down unit at Ben Taut Hospital in Houston and post-surgery ortho unit at Champaign-Urbana
- Baton Rouge General Medical Center
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Documented patient interactions and interventions in EPIC EMR.
- Documented all elements of care and updated patient charts and confidential files to reflect changes in care plans, interventions applied, and observations.
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
- Collaborated with interdisciplinary teams to develop impactful treatment plans.
- Assessed patient conditions by taking vital signs and evaluating symptoms to determine appropriate treatment.
- Performed routine medical check-ups and provided preventative care services to detect health issues early and take steps to prevent illness.
- Developed discharge plans for patients and provided information about follow-up care to reduce risk of readmission.
- Provided exceptional care to high-acute patients needing complex care such as management, extensive wound care and rehabilitation.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Clinical Nurse Educator/Charge Nurse
Baton Rouge General Hospital
Baton Rouge, LA
08.2008 - 11.2012
- Facilitated a learning environment, successfully enhanced and built relationships between staff members and management
- Acted as a resource to assist with clinical application of nursing knowledge
- Contributed educational and clinical expertise to help optimize training courses and boost student learning.
- Supported student educational and vocational planning to help each optimize learning strategies and reap long-term career benefits.
- Directly cared for patients at least 100 hours each month to maintain currency on clinical techniques.
- Oversaw clinical environments to help students advance knowledge and abilities.
- Assessed student knowledge levels and abilities with detailed assessments.
Education
Master of Science - Nursing Administration
Colorado Technical University
Colorado Springs, CO 10.2020 - 2022.05
Bachelor of Science - Nursing
Chicago State University
Chicago 01.1995 - 1999.05
Skills
Strong clinical judgment
undefinedAccomplishments
- Documented staff time and attendance and worked with labor partnership which led to reduction in staff tardies and call outs.
- Supervised team of 8 departments with total of 27 staff members.
- Collaborated with staff and professional development across departments in the cross training of staff members which decreased the use of supplemental/agency staff by 95%.
- Achieved full staffing completment by completing outreach and interviews in a timely manner with accuracy and efficiency.
- Achieved cohesive and highly effective teams through effectively helping with team building, performing competency training and care extender training.
- Used Microsoft Excel to develop inventory staffing spreadsheets.
Software
Interests
Field Ministry/Community Service
Timeline
Manager, Health Services
Kaiser Permanante
05.2023 - Current
Master of Science - Nursing Administration
Colorado Technical University
10.2020 - 2022.05
Health Care Team RN
Kaiser Permanente Ambulatory Medicine
11.2017 - 05.2023
Travel Staff RN
Northeast Georgia Medical Center
07.2017 - 10.2017
Patient Logistics Specialist
The University of Chicago Medical Center
11.2015 - 02.2017
Charge Nurse/ Staff RN
The University Of Chicago Medical Center
04.2013 - 11.2015
Travel Nurse
AMN Healthcare
07.2012 - 04.2013
Clinical Nurse Educator/Charge Nurse
Baton Rouge General Hospital
08.2008 - 11.2012
Bachelor of Science - Nursing
Chicago State University
01.1995 - 1999.05
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