Gina Hunter
Visalia,CA
Summary
Professional problem solver and proven achiever with extensive experience in communications, business, project management, technical writing, customer service and negotiations. Offering keen attention to detail and strong decision-making skills. Adept in document preparation and staff training. Skilled in leveraging organizational skills to enhance efficiency and support company objectives. Excellent in fostering customer and client relations, achieving significant improvements in interdepartmental communication and project execution. Proactive and goal-oriented professional with excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Department Secretary
Tulare County Probation Department
11.2021 - Current
- Full-time employee, 8:30 a.m. - 5:30 p.m., 40 hours per week. $60,000 per year.
- Independent worker that takes initiative, exercises discretion, maintains high confidentiality, and serves as liaison with other county departments and staff, outside agencies and general public, including regular contact with government officials, representatives of business or community organizations, news agencies, th public and all levels of personnel to share information and respond to inquiries.
- Team player with strong communication and collaboration skills, dedicated towards public service.
- High level of support to department, maintaining professional office environment through effective organization processes, such as, explaining administrative policies and procedures, preparing correspondence, reports, agendas, and special projects.
- Handle sensitive information with discretion while maintaining strict confidentiality standards.
- Collaborate effectively with other departments to address shared challenges, providing support to colleagues or concerns that impacted broader organizational goals or objectives.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Record and process new hires, transfers, terminations, and changes in job classification.
Office Assistant
Tulare County Child Welfare Services
10.2018 - 11.2021
- Full-time employee, 8:00 a.m. - 5:30 p.m., 40 hours per week. $32,000 per year.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Enhanced staff communication, creating comprehensive internal directory with contact information and areas of expertise.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased client satisfaction by providing professional and courteous support. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Created, prepared and edited documents to produce precise, accurate and professional communication.
- Conducted legal research of court documents to prepare and disseminate pertinent information into supporting documents.
Clerical Assistant
Mineral King Radiology
03.2016 - 10.2018
- Part-time employee, 8:30 a.m. - 12:30 p.m., 20 hours per week. $13.00 per hour.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
Receptionist
JcPenney
11.2015 - 03.2016
- Part-time employee, Tuesdays, and Thursdays 5:30 p.m. - 9:30 p.m., Weekends 10:00 a.m. - 6:00 p.m., 25 hours per week, $12.00 per hour.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Customer Service Representative
Vita-Pakt Citrus Products Co.
03.2011 - 12.2012
- Full-time employee, 8 a.m. - 5:00 p.m., 40 hours per week, $35,000 per year.
- Enhanced team productivity with effective project management and prioritization of tasks, increasing order output by fifty percent.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored project performance to identify areas of improvement and make adjustments.
- Achieved significant improvements in project quality by establishing rigorous quality control processes, consistently exceeding expectations.
Education
Associate of Science - Business
Cerritos Community College
Norwalk, CABachelor of Arts - Communications With Emphasis in Public Relations
California State University, Bakersfield
Bakersfield, CASkills
- Excellent Communication skills
- Technical Writer
- Problem-solving aptitude
- Organizational Skills
- Project Planning
- Report Preparation
- Client Relations
- Conflict Resolution
Timeline
Department Secretary
Tulare County Probation Department
11.2021 - Current
Office Assistant
Tulare County Child Welfare Services
10.2018 - 11.2021
Clerical Assistant
Mineral King Radiology
03.2016 - 10.2018
Receptionist
JcPenney
11.2015 - 03.2016
Customer Service Representative
Vita-Pakt Citrus Products Co.
03.2011 - 12.2012
Associate of Science - Business
Cerritos Community College
Bachelor of Arts - Communications With Emphasis in Public Relations
California State University, Bakersfield
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