Summary
Overview
Work History
Education
Skills
Timeline
Generic

GINA HURT

Huntsville

Summary

Professional with significant experience in academic guidance. Skilled in advising students on course selection, career planning, and academic strategies. Strong focus on team collaboration and achieving results. Reliable, adaptable, and adept at fostering positive student outcomes and navigating changing needs. Proficient in communication, student assessment, and resource management.

A counseling professional with strong foundation in empathetic client interactions and mental health support. Known for impactful counseling strategies that foster positive client outcomes. Focused on collaborative team efforts and adaptable to changing needs, ensuring reliable and effective support. Skilled in active listening and conflict resolution, valued for reliability and flexibility.

Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.

Overview

8
8
years of professional experience

Work History

Academic Advisor/Mentor

Alabama A&M University
03.2025 - Current
  • Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
  • Provided support and guidance to students experiencing academic and personal troubles.
  • Developed strong relationships with students, providing mentorship and fostering personal growth.
  • Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
  • Promoted campus resources such as tutoring services or counseling centers to help students overcome barriers to success.
  • Enhanced student success by developing and implementing comprehensive academic plans.
  • Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
  • Served as a liaison between students, faculty, staff, and administration to address concerns or conflicts that arose during the course of study.
  • Assisted students in selecting courses to align with interests and abilities.
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.

Senior Secretary

Alabama A&M University
02.2023 - 03.2025
  • Completed Electronic Personnel Action forms (EPAFs)
  • Tracked and managed office supplies and order any additional supplies when requested by faculty.
  • Maintains accurate and current records of departmental purchases, equipment, travel, statistical data, daily office activities, daily program activities and appointments.
  • Establishes and maintains accurate and current files of letters, reports, records, and other documentary material, and ensures that information in these files is kept confidential.
  • Renders some limited kinds of administrative assistance as directed by the immediate supervisor and in accordance with specific written or oral instructions.
  • Receives and places telephone calls, schedules appointments and meetings, makes reservations, greets visitors and callers, records messages, and performs the functions of an office receptionist.
  • Prepares requests for office supplies when needed, and receives such supplies
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Ensured vendors and contractors are paid timely.
  • Answer phone calls and inquires and direct students and visitors to the right faculty and university office.

Customer Service

Wellstone
09.2022 - 02.2023
  • The receptionist for the emergency services checked in individuals who were waiting to be seen took their demographic information and reason for wanting to be seen. Answered all calls

Customer Service Representative

Huntsville Utilities
09.2021 - 11.2022
  • Answered incoming calls regarding residential accounts, assisted customers with reconnections, payments, payment arrangements and service requests.

Customer Service Representative

DirecTV
06.2019 - 09.2021
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided information regarding charge accounts and loyalty programs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction

Office Administrator

Lynn's Small World
01.2018 - 05.2020
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.

Education

Masters - Counseling

Alabama A & M University
Normal, AL
08.2025

Bachelors degree - Criminal Justice

Miles College
Fairfield, AL
05.2017

Skills

  • Excellent oral and written communication
  • Student development
  • Strategic Decision-making
  • Proficiency in Banner9, Navigate, SSB, Degreeworks, LaserFiche
  • Academic monitoring
  • Student advocacy
  • Ethical behavior
  • Academic counseling
  • Disability services
  • Retention strategies
  • Student registration
  • Mental health assessments
  • Group therapy facilitator
  • Emotional support
  • Counseling and therapy

Timeline

Academic Advisor/Mentor

Alabama A&M University
03.2025 - Current

Senior Secretary

Alabama A&M University
02.2023 - 03.2025

Customer Service

Wellstone
09.2022 - 02.2023

Customer Service Representative

Huntsville Utilities
09.2021 - 11.2022

Customer Service Representative

DirecTV
06.2019 - 09.2021

Office Administrator

Lynn's Small World
01.2018 - 05.2020

Bachelors degree - Criminal Justice

Miles College

Masters - Counseling

Alabama A & M University

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