Gina Hylton
Berea,OH
Summary
Adept Property Manager with a proven track record at Efficient Property Management, enhancing tenant satisfaction and optimizing financial performance through expert lease management and effective cost-saving strategies. Skilled in financial oversight and fostering positive customer relations, I significantly improved property values and operational efficiency.
Overview
21
21
years of professional experience
Work History
Property Manager
Efficient Property Management
03.2020 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Managed accurate and timely processing of over [Number] invoices per month.
- Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
- Input all relevant transactions and supervised properly within accounting system.
Property Manager
K and D Management
07.2003 - 01.2017
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Leveraged market data to advise property owners on competitive pricing strategies, maximizing rental income.
- Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
- Optimized property management software usage, enhancing operational efficiency.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Completed annual rent calculations using housing database software.
- Planned special events such as lotteries, dedications and project tours.
Education
GED -
St Joseph Academy
Rocky River, OHSkills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Rent collection
- Lease Renewals
- Leasing and sales
- Eviction Procedures
- Legal knowledge
- Database Management
- Customer Relations
- Data Entry
- Microsoft Office
- Deposits Management
- Financial Reporting
- Financial Oversight
Timeline
Property Manager
Efficient Property Management
03.2020 - Current
Property Manager
K and D Management
07.2003 - 01.2017
GED -
St Joseph Academy
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