Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gina Isaac

Lamar,MO

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on new responsibilities to meet team goals.

Overview

28
28
years of professional experience

Work History

Medical Staff Professional

CoxHealth Hospital
12.2020 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and adapts to new situations.
  • Manages time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Pays attention to detail while completing assignments.
  • Demonstrates strong organizational and time management skills while managing multiple projects.

Registration Specialist (PRN 10/2020)

Mercy Hospital
05.2020 - 12.2020
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
  • Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
  • Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
  • Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
  • Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
  • Assisted in training new staff members on best practices for patient registration, improving overall team performance.
  • Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
  • Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
  • Provided counseling to help patients navigate financial assistance programs for uncovered bills.
  • Followed up on missed appointments with patients to reschedule and promote continuity of care.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.

Office Manager

Mercy Hospital
02.2007 - 05.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Coordinated special projects and managed schedules.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Controlled finances to lower costs and keep business operating within budget.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reported to senior management on organizational performance and progress toward goals.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Delivered performance reviews, recommending additional training or advancements.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Business Owner

Evart's BBQ
10.1996 - 04.2005
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened our restaurant reputation by consistently meeting or exceeding customer expectations with quality products and customer service.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Set employee schedules, delegated work and monitored food quality and service performance.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Trained and motivated employees to perform daily business functions.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Recruited, hiring and training every team member.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised daily activities of a restaurant and 15 employees.
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
  • assisting customers in placing special orders for large-scale events such as weddings and Birthday parties.

Education

High School Diploma -

Park Hill High School
Kansas City, MO

Certified Healthcare Access Associate

National Association of Healthcare Access Manageme

Skills

  • Friendly, Positive Attitude
  • Team Leadership
  • Problem-Solving
  • Excellent Communication
  • Time Management
  • Dependable and Responsible
  • Multitasking Abilities
  • Critical Thinking
  • Attention to Detail
  • Organizational Skills
  • Organization and Time Management

Timeline

Medical Staff Professional

CoxHealth Hospital
12.2020 - Current

Registration Specialist (PRN 10/2020)

Mercy Hospital
05.2020 - 12.2020

Office Manager

Mercy Hospital
02.2007 - 05.2020

Business Owner

Evart's BBQ
10.1996 - 04.2005

High School Diploma -

Park Hill High School

Certified Healthcare Access Associate

National Association of Healthcare Access Manageme

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Gina Isaac