Gina Jackson
Temple,GA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Various Job Titles
U.S. Bankruptcy Court
Atlanta, GA
04.1999 - 09.2021
- Experienced and skilled at providing customer service to internal and external customers. I am focused, mature, respectful, and efficient in resolving customer requests and complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Education
Business and Office Technology - Enrolled in Associates Degree Program -
Coosa Valley Technical College
Skills
- Experienced and skilled at providing customer service to internal and external customers I am focused, mature, respectful, and efficient in resolving customer requests and complaints
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Understood and followed oral and written directions
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Demonstrated leadership by making improvements to work processes and helping to train others
- Prioritized and organized tasks to efficiently accomplish service goals
- Assisted with customer requests and answered questions to improve satisfaction
- Maintained updated knowledge through continuing education and advanced training
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Displayed strong telephone etiquette, effectively handling difficult calls
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Exceeded customer satisfaction by finding creative solutions to problems
- Recognized by management for providing exceptional customer service
Professional Committees
- Employee Recognition Team (ERT)
- Online Procedures Manual Event Testing Committee
- 2015 NCBC Brochure Chairperson
- Editor, The Next Chapter
- Individual Development Plan (IDP) - Supervisory in the Court
- 2016 NCBC/FCCA Brochure Committee
Professional Recognition
- Best Team Player
- Most Dependable
- Best Overall
- Special Services Awards (several years)
Training
- Administrative Professionals Conference
- Mistake Free Grammar and Proofreading Seminar
- Workshop for New Managers and Supervisors
- Completion of Foundations of Management Course
- Fundamentals of Supervision and Management Course - West Georgia Technical College - May 2016
- Training in Microsoft Word and Excel
Timeline
Various Job Titles
U.S. Bankruptcy Court
04.1999 - 09.2021
Business and Office Technology - Enrolled in Associates Degree Program -
Coosa Valley Technical College
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