Summary
Overview
Work History
Education
Skills
Timeline
Intern
Gina Johnson

Gina Johnson

Johns Island,SC

Summary

Proven Property Manager with a track record of enhancing customer satisfaction and optimizing rental operations at Vacasa Vacation Rentals. Skilled in database management and customer service, I excel in compliance monitoring and property inspections, significantly improving operational efficiency. My approach combines strategic business development with a keen focus on results, driving substantial growth and tenant retention.

Overview

33
33
years of professional experience

Work History

Property Manager

Vacasa Vacation Rentals
04.2021 - Current
  • Introduced guest to types of units and homes available.
  • Completed final departure walk-throughs with guest upon arrival to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Handled guest complaints promptly and appropriately, calling in repairmen, and other support services.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.

Corporate Credit Analyst

Builders FirstSource
05.2017 - 11.2021
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Made decisions and recommendations about extending lines of credit.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.

Medical Assistant

Appalachian Orthopaedic Associates
04.2011 - 05.2017
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Verified patient insurance coverage and collected required co-payments.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Prepared lab specimens for diagnostic evaluation.

Human Resources Administrator

ProBuild Building Supply
05.1991 - 06.2011
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Oversaw hiring, staffing, and labor law compliance.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Coordinated technical training and personal development classes for staff members.
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
  • Managed benefits enrollment by answering questions and aiding employees with login details.
  • Organized company-wide events designed to boost employee morale.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Education

Certificate - Medical Assisting

East Tennessee State University
Johnson City, TN
05.2011

Associate Of Business Administration - Business Administration

Northeast State Community College
Blountville, TN
05.1992

Skills

  • Database Management
  • Business Administration
  • Business Development
  • Compliance Monitoring
  • Property Management
  • Administrative Support
  • Property Inspections
  • Payment Collection
  • Customer service-focused
  • MRI accounting software
  • Property tours and inspections

Timeline

Property Manager

Vacasa Vacation Rentals
04.2021 - Current

Corporate Credit Analyst

Builders FirstSource
05.2017 - 11.2021

Medical Assistant

Appalachian Orthopaedic Associates
04.2011 - 05.2017

Human Resources Administrator

ProBuild Building Supply
05.1991 - 06.2011

Certificate - Medical Assisting

East Tennessee State University

Associate Of Business Administration - Business Administration

Northeast State Community College

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