Gina Johnson
Privatus Care Solutions
Riviera Beach,FL
33
years of professional experience
Dedicated professional with experience in home health, dietary supervision, human resources, and customer service. Skilled in patient support, conflict resolution, and staff training. Brings a calm, dependable approach to improving care quality, service efficiency, and team performance.
Versatile and dependable professional with extensive experience in customer service, healthcare support, and team leadership. Strong skills in communication, problem solving, and training support quality service and smooth daily operations. Committed to compassionate care and positive client experiences.
Work History
Home Health Aide
2 Months- Assisted clients with bathing, dressing, grooming, and toileting while preserving dignity and comfort.
- Monitored vital signs, reported condition changes, and documented care updates accurately.
- Prepared nutritious meals and followed individualized dietary instructions.
- Supported safe mobility, transfers, and ambulation using proper body mechanics.
- Provided medication reminders and reinforced adherence to care plans.
- Maintained clean living spaces through light housekeeping, laundry, and sanitation tasks.
- Delivered companionship and emotional support to reduce isolation and encourage routine engagement.
Home Health Aide
2 Months- Coordinated transportation to appointments and errands while ensuring client safety.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Dietary Supervisor
1 Year 3 Months- Supervised daily dietary operations, ensuring compliance with hospital nutrition standards and sanitation requirements.
- Coordinated meal service workflows to support timely patient tray delivery and diet accuracy.
- Monitored food preparation practices for consistency with prescribed therapeutic diets and physician orders.
- Trained dietary staff on portion control, safe handling procedures, and service expectations.
- Reviewed patient diet changes and updated meal selections to align with clinical instructions.
- Inspected kitchen areas for cleanliness, temperature control, and readiness for meal production.
- Addressed service issues promptly to maintain smooth coordination between food service and nursing units.
- Participated actively in hiring new employees for the dietary department – from screening resumes to conducting behavioral and technical interviews.
Customer Service Representative
21 Years 1 Month- Resolved complex customer inquiries with accurate information and prompt follow-up.
- Managed inbound calls, emails, and case notes within customer service systems.
- Tracked order status, updates, and account details to support service continuity.
- Coordinated issue resolution with internal teams to close customer requests efficiently.
- Mentored team members on communication standards and system navigation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved service workflows by identifying recurring issues and recommending process changes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Human Resources Specialist
1 Year 8 Months- Managed onboarding workflows, ensuring accurate employee documentation and timely system setup.
- Administered benefits enrollment and eligibility changes with consistent attention to confidentiality and compliance.
- Maintained personnel records in HRIS, updating data for audits and employment status changes.
- Coordinated recruitment activities, including interview scheduling, candidate communication, and offer processing.
- Supported employee relations inquiries by resolving routine concerns and escalating policy issues appropriately.
- Processed leave requests and accommodations while aligning actions with applicable employment regulations.
- Prepared HR reports and correspondence to support leadership decisions and documentation accuracy.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
Assistant Manager
29 Years 3 Months- Supervised shift operations, ensuring smooth service flow and timely task completion.
- Trained crew members on Wendy's standards, register procedures, and food safety practices.
- Monitored inventory levels and coordinated product restocking to support daily operations.
- Resolved customer concerns promptly, maintaining service quality and guest satisfaction.
- Managed cash handling procedures, balancing drawers and following loss-prevention guidelines.
- Scheduled staff assignments and adjusted coverage to meet labor and sales demands.
- Enforced cleanliness, sanitation, and restaurant readiness across front and back areas.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma
Skills
Patient care
Meal preparation
Personal hygiene assistance
Feeding assistance
Vital signs monitoring
Bathing assistance
Dressing assistance
First aid and safety
Mobility support
Care plan management
Food safety regulations
Sanitation standards
Staff management
Customer relations
HR policies and procedures
Training and mentoring
Recruiting
Pre-employment screening
Onboarding and orientation
Background checks
Compensation and benefits
Payroll administration
Customer service
Active listening
Critical thinking
Problem resolution
Relationship building
Complaint resolution
Customer satisfaction measurement
Timeline
Home Health Aide
Caring People Home Health Care Agency
08.2026 - CurrentRead More
Home Health Aide
Privatus Care Solutions
08.2026 - CurrentRead More
Dietary Supervisor
Good Samaritan Hospital Medical Center
01.2025 - 04.2026Read More
Human Resources Specialist
Aviata Medical Group
01.2023 - 09.2024Read More
Customer Service Representative
Kelly Services
01.2005 - 02.2026Read More
Assistant Manager
Wendys Restaurant
01.1994 - 04.2023Read More
Clifford J Scott
High School Diploma
Read More