Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office coupled with thorough knowledge of medical terminology. Professional and friendly personality committed to providing personalized service and quality patient care.
Overview
25
25
years of professional experience
Work History
Instructional Paraprofessional
Baltimore City Public Schools
08.2016 - Current
Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Worked closely with lead teachers to develop curriculum materials that aligned with state standards and district objectives.
Provided one-on-one support for students with special needs, ensuring their individualized learning goals were met.
Implemented behavior management strategies to maintain a positive and focused classroom environment.
Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Communicated regularly with parents and guardians about student performance and upcoming assignments, fostering strong relationships within the school community.
Substitute Paraprofessional
Harford County Public Schools
08.2002 - 06.2011
Provided support during classes, group lessons, and classroom activities.
Monitored student classroom and outdoors activities to promote student safety.
Provided one-on-one assistance to students who needed additional support, enabling them to achieve academic goals.
Promoted safe learning environment by closely monitoring student behavior and intervening when necessary to maintain orderliness in classroom.
Unit Secretary
Bronx VA Medical Center
01.2000 - 08.2002
Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Managed incoming calls and directed to appropriate department.
Maintained clean, organized work environment for optimal efficiency in delivery of patient care services.
Maintained rapport with physicians, nurses and other healthcare personnel.
Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on unit floor.
Education
Bachelor of Arts - Psychology
Marymount College
Tarrytown, NY
05.1991
Skills
Customer Service
Incoming Call Reception
Strong Organization
Appointment Scheduling
HIPAA Compliance Understanding
Patient chart maintenance
Professional telephone etiquette
Timeline
Instructional Paraprofessional
Baltimore City Public Schools
08.2016 - Current
Substitute Paraprofessional
Harford County Public Schools
08.2002 - 06.2011
Unit Secretary
Bronx VA Medical Center
01.2000 - 08.2002
Bachelor of Arts - Psychology
Marymount College
Similar Profiles
REGINALD THOMAS JR.REGINALD THOMAS JR.
Music Teacher at Baltimore, Baltimore City Public SchoolsMusic Teacher at Baltimore, Baltimore City Public Schools