Gina Keown
Anna,TX
Summary
Proven Executive Assistant with a track record of enhancing efficiency at Baylor Scott & White - McKinney through meticulous attention to detail and robust problem-solving skills. Specializes in office management and administrative support, ensuring confidentiality and streamlined operations. Demonstrates exceptional interpersonal communication, contributing to a positive work environment and superior customer service.
Overview
10
10
years of professional experience
Work History
Executive Assistant
Baylor Scott & White - McKinney
2012.08 - 2022.05
- Handled confidential and sensitive information for 2 hospital executives with discretion and tact.
- Managed executive calendars, scheduling approximately 10 weekly meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Used advanced software to prepare documents, reports, and presentations.
- Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
Front End Lead
Nebraska Furniture
2015.01 - 2015.09
- Monitored cashiers (20) at checkout stations to verify adequate cash supply and execution of proper procedures.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions regarding layout of store.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
High School Diploma -
L. W. Higgins High School
Marrero, LA12.1976
Skills
- Executive Support
- Strong Problem Solver
- Meticulous attention to detail
- Customer Service-Oriented
- Interpersonal Communication
- Professional and mature
- Reliable and Responsible
- Honest and Dependable
Timeline
Front End Lead
Nebraska Furniture
2015.01 - 2015.09
Executive Assistant
Baylor Scott & White - McKinney
2012.08 - 2022.05
High School Diploma -
L. W. Higgins High School
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