Proven Executive Assistant with a track record of enhancing efficiency at Baylor Scott & White - McKinney through meticulous attention to detail and robust problem-solving skills. Specializes in office management and administrative support, ensuring confidentiality and streamlined operations. Demonstrates exceptional interpersonal communication, contributing to a positive work environment and superior customer service.
Overview
10
10
years of professional experience
Work History
Executive Assistant
Baylor Scott & White - McKinney
08.2012 - 05.2022
Handled confidential and sensitive information for 2 hospital executives with discretion and tact.
Managed executive calendars, scheduling approximately 10 weekly meetings and appointments and coordinating travel arrangements to optimize time.
Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Organized and coordinated conferences and monthly meetings.
Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Screened calls and emails and responded accordingly to support executive correspondence.
Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
Used advanced software to prepare documents, reports, and presentations.
Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.
Updated and maintained confidential databases and records.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
Front End Lead
Nebraska Furniture
01.2015 - 09.2015
Monitored cashiers (20) at checkout stations to verify adequate cash supply and execution of proper procedures.
Greeted visitors and customers upon arrival, offered assistance, and answered questions regarding layout of store.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Oversaw employee performance, corrected problems, and increased efficiency.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Engaged in friendly conversation with customer to better uncover individual needs.
Managed efficient cash register operations.
Provided exceptional services and pleasant shopping experiences to retail customers.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Used in-store system to locate inventory and place special orders for customers.
Prioritized helping customers over completing other routine tasks in store.
Monitored customers for signs of security concerns and escalated issues to management.
Education
High School Diploma -
L. W. Higgins High School
Marrero, LA
12.1976
Skills
Executive Support
Strong Problem Solver
Meticulous attention to detail
Customer Service-Oriented
Interpersonal Communication
Professional and mature
Reliable and Responsible
Honest and Dependable
Timeline
Front End Lead
Nebraska Furniture
01.2015 - 09.2015
Executive Assistant
Baylor Scott & White - McKinney
08.2012 - 05.2022
High School Diploma -
L. W. Higgins High School
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