Gina Kirchner
Portland
Summary
Hardworking and passionate customer service professional with strong organizational skills eager to join a healthcare team and help achieve company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Stores
Sloan Boutique
03.2022 - 12.2023
- Management of sales staff growth and direction across 3 stores
- Creation and contribution of training processes and steps
- Maintaining presence on the sales floor while creating sales and a motivating atmosphere
- Manages company reviews on Google and Yelp
- Multi Store Management training responsibilities
- First point of contact in hiring for the stores
- Loss Prevention
- Developed strategies and inspired teams to reach sales goals.
- Worked with store managers to set short- and long-term goals
- Streamlined inventory management processes for better stock control and reduced shrinkage.
Store Manager
Sloan Boutique
12.2019 - 04.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- First point of contact in hiring for this location and interview process
Assistant Store Manager
Sloan Boutique
09.2019 - 12.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Trained new hires according to Sloan's 60 day training program
Keyholder Manager
Sloan Boutique
04.2018 - 09.2019
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and exceeding hourly sales goals
- Accepted and processed customer returns
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
Personal Support Worker and Instructor
Creative Roots PDX
02.2016 - 12.2017
- Assisted children with daily activities, promoting independence and wellbeing.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged children in meaningful conversation, socialization, and activity while providing personal care assistance.
- Created curriculum for daily classes as well as summer camp
- Incorporated differentiated instruction strategies into lesson planning, accommodating a range of learning styles within the classroom setting.
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
Education
Bachelor of Science - Public Health
Portland State University
Portland, OR06.2016
Skills
- Customer Service
- Effective Leader
- Flexibility
- Store operations
- Staff Training
- Employee reviews
- Performance Improvement
- Staff Development
- Customer Retention
- Relationship Building
- Communication Skills
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Languages
Spanish
Timeline
Director of Stores
Sloan Boutique
03.2022 - 12.2023
Store Manager
Sloan Boutique
12.2019 - 04.2022
Assistant Store Manager
Sloan Boutique
09.2019 - 12.2019
Keyholder Manager
Sloan Boutique
04.2018 - 09.2019
Personal Support Worker and Instructor
Creative Roots PDX
02.2016 - 12.2017
Bachelor of Science - Public Health
Portland State University
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